Pratik Chavan Email & Phone Number

London, Gb

London Area, United Kingdom

Currently processing high-value warranty claims for workshop, Bodyshop, and service plans, ensuring full compliance with McLaren and Lotus warranty policies. Conducting pre-approval checks, verifying job card accuracy, and coordinating invoicing and finance. Managing warranty audits, preparing necessary documentation, and maintaining detailed records. Continuously staying updated with the latest warranty policies, training, and procedures.

London Area, United Kingdom

Manage customer bookings, coordinate MOTs and repairs, and conduct vehicle inspections. Maintain detailed records in DMS, address inquiries, and provide resolutions. Act as the liaison between customers and the workshop, advising on services. Utilize DMS Kerridge/Keyloop for account management. Upsell warranties, VAS, and accessories. Contribute to departmental KPIs and business goals.

London, England, United Kingdom

Maintained quality customer relationships with prompt, empathetic service. Managed communication channels professionally, resolving inquiries and complaints effectively. Recorded customer interactions accurately in CRM. Collaborated across teams for comprehensive support and upheld quality assurance, KPIs, and procedures, consistently exceeding expectations.

Muscat, Masqaţ, Oman

Provided technical support to aftersales operations, diagnosing vehicle data and troubleshooting issues. Documented fault tendencies and technical reports per OEM guidelines. Utilized SAP for repair order management. Mentored and trained the team on advanced systems and efficient repair processes. Conducted daily meetings to address customer complaints and recalls. Managed warranty processes, including validation, invoicing, submission, and reconciliation, negotiating settlements with OEMs. Prepared warranty reports for management review and ensured accurate documentation.

Mumbai Area, India

Diagnosed and troubleshot technical issues, conducting data analysis and identifying root causes. Prepared in-depth technical reports on critical issues for OEMs. Handled repairs on engine, drivetrain, electrical systems, HVAC, and more. Used diagnostic tools like CLIP and Consult III Plus. Led daily aftersales team meetings to address customer complaints and recalls. Trained technicians on the latest technologies and diagnostic tools. Managed warranty claims, ensuring compliance with OEM standards and timely reimbursements. Monitored warranty reports and supported consistent audit results. Ensured proper implementation and recording of warranty, goodwill, and recall work.

Mumbai, Maharashtra, India

Managed warranty claims processing, invoicing, and monitoring per manufacturer standards. Ensured accurate documentation and completion of warranty repair orders. Maintained up-to-date company databases for recalls and campaigns. Documented warranty, goodwill, and recall work with photographic records. Reconciled warranty credits, managed payment discrepancies, and controlled the return of warranty parts to prevent rejections.

Mumbai, Maharashtra, India

Demonstrated exceptional multitasking skills in a high-volume environment, efficiently handling customer processes and bookings for service, MOTs, and repairs. Managed customer relationships, coordinated vehicle handovers, and ensured effective communication with accurate cost estimations. Adopted a sales approach for upselling warranties and additional services. Liaised with CRM for appointment scheduling and maintained product knowledge through continuous training. Proficiently used DMS, IT suites, and Microsoft Office.

Mumbai, Maharashtra, India

Utilized diagnostic scan tools to analyze trouble codes and perform electrical repairs per OEM standards. Conducted engine overhauls and repairs on suspension, clutch, timing, fuel system, and brakes. Completed vehicle repairs and routine maintenance, including sensor and module replacements.

Mumbai, Maharashtra, India

Assisted senior technicians with various mechanical and electrical repairs, including suspension, brakes, and clutch. Performed scheduled vehicle servicing and maintenance.

Master Of Science - Ms, Artificial Intelligence, 2:1

Bachelor Of Engineering - Be, Mechanical Engineering, First Class

Diploma Of Education, Autocad, Pro-E, Gd&T

Diploma Of Education, Mechanical Engineering, First Class