Currently working as a member of Command Center Team for Bausch Pharmaceuticals Project.

Incident Management: I utilized ServiceNow to streamline the entire incident management process, including logging, classification, prioritization, and resolution. I coordinated cross-functional response teams, mobilized necessary resources, and maintained clear communication with stakeholders to ensure swift and effective incident resolution. My ability to make quick, informed decisions under pressure was crucial in minimizing disruption and maintaining business continuity. Technical Reporting and Analysis: I developed automated reports using Excel macros, cutting report creation time from 2 hours to 20-25 minutes. This innovation increased team productivity by approximately 79.15%. Produced comprehensive productivity and audit reports utilizing V/HLOOKUP, pivot tables, and dashboard visualizations. Crafted persuasive presentations in MS PowerPoint for stakeholder meetings. Communication and Coordination: Streamlined communication between teams via Microsoft Teams, including managing team calendars and scheduling.

I learned about CAE analysis and perform various analysis on the components