Pratik Gupta Email & Phone Number

Toronto, On, Ca

Brantford, Ontario, Canada

● Resolved over 200 customer inquiries and complaints weekly, achieving a 95% customer satisfaction rate.● Assisted customers with product information and purchase decisions, leading to a 10% increase in repeat purchases and a 12% improvement in overall customer retention.● Implemented customer feedback mechanisms, resulting in a 15% increase in positive reviews and a 20% reduction in product returns.● Worked closely with the floor manager to enhance in-store customer service processes, contributing to a 25% decrease in service-related errors.

Brantford, Ontario, Canada

Ahmedabad, Gujarat, India

● Collaborated with senior management to analyze project data and identify opportunities for improvement, resulting in a significant enhancement of project methodology compliance from 10% to 50%.● Employed analytical techniques to identify process gaps, restructuring tech department communication, reducing paperwork by 75%.● Utilized scheduling software to streamline project timelines and improve resource allocation, resulting in a 30% reduction in project duration for stakeholders.● Supported agile project teams with process documentation and elicitation & analysis of Business/System requirements, resulting in a 80% reduction in project documentation time.

Ahmedabad, Gujarat, India

● Established and nurtured relationships with 50 current and potential partners and clients, resulting in a 20% increase in client engagement and satisfaction.● Conducted market analysis and prepared marketing plan for 100 potential clients, leading to a 15% conversion rate and securing $500,000 in new business opportunities.● Collaborated with the cross-functional sales team to secure, retain, and grow 10 key accounts, resulting in a 25% increase in account revenue within a six-month period.● Conducted market research and analysis to identify 3 emerging trends and opportunities, providing valuable insights for strategic decision-making

Ahmedabad, Gujarat, India

Reselling and Manufacturing ATV (All Terrain Vehicle)'s parts as well as providing Hospitality to the teams as well as to event partners.

Ahmedabad, Gujarat, India

Promoting Offline Marketing & onboarding travel agents. Intern of the month & was promoted to Achievers.

Graduate Certification, Project Management, 3.0

Graduate Certificate In Post Graduate Diploma, Business Management, Marketing And Related Support Services, 3.4

Bachelor Of Engineering - Be, Mechanical Engineering, 6.7