Collaborated with stakeholders to gather requirements and translate them into actionable tasks, utilizing Microsoft Office, TFS, Jama, SQL, and PL/SQL to support digital and commercial technology projects.• Played a key role in managing project timelines and schedules, ensuring adherence to milestones and effective communication with stakeholders to drive project success.• Applied analytical skills to review overarching project timelines and develop schedules of tasks, contributing to the achievement of project milestones and successful project completion.• Actively participated in discussions to learn about business strategies and goals, acquiring knowledge of financial and market principles essential for informed decision-making.• Demonstrated adaptability and innovation by identifying areas for efficiency improvement within the work area and implementing new ideas and approaches to enhance outputs.• Utilized established tools and techniques to track progress related to implementing process improvements, ensuring alignment with project objectives and timelines.• Contributed to the creation of technical communication materials and effectively communicate technical information to both technical and non-technical stakeholders, fostering better understanding and alignment across the organization.

Utilized DB2 for data analysis and reporting to enhance billing process.• Demonstrated an exceptional ability to resolve billing production support issues promptly and efficiently, ensuring minimaldisruptions in operations.• Actively engaged in collaboration efforts with cross functional teams to address complex billing challenges.• Gained valuable experience in import billing, handling, and processing billing data with precision and accuracy.• Contributed to process improvement initiatives by implementing automation solutions, resulting in increased operational efficiency.• Contributed to implementation projects.• Successfully implemented projects through completion and into production.

Design all lighting projects with help of specialized computer software.Coordinate with customers for all development processes for various commercial accounts and manage all communication with vendors to facilitate appropriate pricing for all design applications.Assist Outside sales team to design all material quotations for various projects.Collaborate with project coordinator to gather all pricing information and assist to make all calculations to save energy from various lighting arrangements.Design various lighting layouts and specifications for all lighting fixtures.Prepare and execute all calculations and design all lighting mock ups.Evaluate and implement all store lighting systems to ensure customer satisfaction.Facilitate in design lighting arrangements for all theater and stage shows.Analyze all requirements and assist to shift emphasis from one area to other if required.Prepare various arrangements to use objects effectively and prepare illusions for flat and three dimensional structures.

• Utilized statistical methods and data visualization tools (Excel, Looker, Power BI) to analyze and interpret data, providing actionable insights that contributed to data-driven decision-making.• Developed and maintained efficient data pipelines, ensuring timely and accurate data collection, which improved the reliability ofdata-driven analyses.• Managed databases to store and retrieve large volumes of data, resulting in efficient data storage and retrieval for the organization.• Collaborated with diverse teams to identify business requirements and develop effective solutions to complex problems, fostering betterteamwork and streamlined processes.• Effectively communicated technical information to both technical and non-technical stakeholders, enabling better understanding andalignment across the organization.• Implemented Agile methodologies, including sprint planning and execution, streamlining project management processes and improvingproject completion timelines.• Utilized Jira for task management, tracking, and project planning, facilitating better organization and coordination of project tasks.• Implemented automation using platforms like Zapier, Integromat, or Make to streamline workflows and reduce manual effort, resulting inimproved operational efficiency.• Regularly reviewed and optimized automated workflows to enhance performance, scalability, and reliability, ensuring consistently highquality results.• Ensured data security and integrity by implementing data governance and best practices for data management, safeguarding sensitive information.

• Demonstrated strong problem-solving skills, leading successful technology projects, and improving system stability, resulting in enhanced system performance and reliability.• Proficiently managed large projects, delivering them on time and within budget, showcasing organizational expertise and cost-effectiveness.• Provided comprehensive audio-visual support for events, ensuring seamless presentations and enhanced attendee experience, elevating thecompany's brand image and professionalism.• Efficiently set up and operated AV equipment, optimizing functionality and quality during conferences and meetings, leaving a positiveimpression on event participants.• Collaborated with event organizers and presenters to meet specific AV requirements, enhancing event effectiveness and ensuring a successful outcome.• Facilitated seamless virtual meetings with video conferencing system setup, enabling effective remote communication, fostering bettercollaboration and reducing travel costs.• Evaluated and recommended AV technology upgrades, improving the company's overall AV capabilities, and staying at the forefront ofaudio-visual trends.• Maintained AV equipment inventory, ensuring availability and functionality for various events and meetings, minimizing equipmentdowntime and optimizing event preparation.• Successfully onboarded new employees with IT training, aligning them with technology policies and procedures, accelerating their time toproductivity.• Efficiently handled employee offboarding, ensuring secure data deletion and account deactivation, mitigating potential security risks during staff transitions.• Collaborated with HR and management for timely revocation of departing employees' IT access and privileges, safeguarding companydata and resources.• Developed documentation for onboarding and offboarding, ensuring consistency and process efficiency, facilitating smoother HR and IT

Models appropriate, professional behavior consistent with the company’s guiding principles and key tenets and holds team members accountable for the sameConsistently meets or exceeds sales and performance expectations in each location, including personal and team sales goalsConsistently meets or exceeds, and holds team accountable for meeting or exceeding, all operational standardsPursued sales leads to advance store growthIn partnership with District Manager, recruits new team members consistent with core headcount budget to maintain a fully-staffed kiosk

Models appropriate, professional behavior consistent with the company’s guiding principles and key tenets and holds team members accountable for the sameConsistently meets or exceeds sales and performance expectations in each location, including personal and team sales goalsConsistently meets or exceeds, and holds team accountable for meeting or exceeding, all operational standardsPursued sales leads to advance store growthIn partnership with District Manager, recruits new team members consistent with core headcount budget to maintain a fully-staffed kiosk

Strong interest in technology, particularly Apple products, and agility at learning new products and features.Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.