Pratik Jain Email & Phone Number

Mumbai, Maharashtra, India

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Mumbai, Maharashtra, India

Business Development: Established and expanded client relationships broadening our client base.Marketing Strategy: Devised and executed marketing strategies for IT products and services, aligned with sales efforts.Sales Leadership: Identified potential clients, presented offerings, and closed deals with a focus on customer satisfaction.Vendor & Client Relations: Maintained and expanded vendor relations by actively participating in industry events, trade shows and maintaining positive client relations, addressing inquiries promptly and overseeing projects.Team Management & Outsourcing Oversight: Managed efficient project delivery through partner collaboration and performance monitoring.Project Management: Led project management, overseeing timelines, resource allocation, and successful delivery.Financial Management: Maintained financial responsibility, including budgeting and resource management.Ownership & Leadership: Demonstrated strong ownership and leadership, contributing to business success.

Mumbai, Maharashtra, India

Bhinmal Utsav was a global gathering event for the entire Bhinmal Jain Community, scheduled for 3 days : 24th, 25th and 26th December 2022 at Bhinmal, Rajasthan, India. This event garnered significant support, with over 10,000 people actively attending the event. Responsibilities:IT Requirements Management: Efficiently handled all IT needs for the Bhinmal Utsav event, ensuring technology resources were effectively deployed.Procurement and Outsourcing Management: Ensuring timely acquisition of essential resources and services to support successful execution of the event.Event Coordination: Organized and coordinated various aspects of the event to guarantee its success, from event planning till final execution.Potential Clients/Vendors: Established and expanded potential clients and vendors for Riviera MediaWorks.Alignment with Business: My role as an Event Coordinator allowed me to gain experience in organizing large-scale events. This expertise can be invaluable for managing corporate events, product launches, and client meetings, where attention to detail and effective coordination are essential.

Mumbai, Maharashtra, India

Call Handling: Answer inbound calls from customers and resolve their queries or make outbound calls for, solutions, service, sales, and surveys, and provide prompt assistance and information.Team Supervision: Train and onboard new team members, monitor their performance to ensure policy adherence, and provide ongoing coaching and feedback for improvement.Issue Resolution: Handle escalated calls and complex customer issues, resolve complaints to ensure customer satisfaction, and provide guidance to team members in challenging situations.Training and Development: Conduct training sessions for all the teams to educate on product updates and promote skill development while enhancing product knowledge.Customer Relationship Management: Build and maintain positive client relationships while ensuring professionalism in all interactions. Performance Metrics Analysis: Analyse call performance metrics such as average call handling time, first-call resolution rate, customer satisfaction scores.Emergency Handling: Prepare for and manage call center emergencies, including handling crises like system outages or call volume spikes.

Bachelor'S Degree, Business Management, Marketing, A+

Activities and Societies: Presentations, Team Work, GD, Interviews, Events, Social & Cultural Activities.

High School, Marketing, A+

Activities and Societies: Marketing, Event Management

School, A+