Handling three huge CDSS contracts. (SAB MILLER, UNILEVER, RMG & SAINSBURY)

Tech Mahindra is a global systems integrator and business transformation consulting firm focused on the communications industryCurrent IDU

I am involved in the following:Cordinating, Scheduling and Reporting of Make Pursuit Calls to regulate the governance process of Winning New business.Issue resolution & Escalation via calls / emails etcDocument Maintenance [Sharepoint and Siebel] Preparing and keeping the log sheets updated with action taken.Creating weekly Sarbanes compliance reports, identifying the areas of action and ensuring its completion within the pre-assigned duration(includes chasing via phone and e-mail)Research & Development.Collecting and Editing data for Bt C&B Checkmate Issue Quality Assurance. [Documentation/E-mails

HCL BPO is a leading Global Technology and IT enterprise, has an outstanding strategic position, a great brand and is a division of HCL Technologies and employs nearly 13000 people in 21 centers in India, the UK and the USA.As a Technical Associate (with a team size of 20), I was involved in the following:Frequently been on the Top ranks, preferably first or second in the team and in top tens in the entire Noida and Chenni Centre.worked with an inbound process related to BT Broadband queries and core job was to provide technical support related to Emails,wireless connection,Internet installation ,Firewall and BB Talk Voice issues.Support Windows and Mac issues. Issue Determination & Escalations in case of line faults and second level escalationsProviding assured solution right first time of reporting of the issue.SLA Maintenance.Quality Assurance 100%.I was promoted to work as a Tier 2 officer and took care of escalations made by the Front Line agents for over 6 months.Recognizing, Testing, capturing and raising faults in order to facilitate the working of VOIP service.The job also included sending replacement of the required Equipments.Have been awarded for excellent performance.; Support for Dell Financial Services, U.S.ADell is one of the largest global computer manufacturers. Dell financial Service aims to be a financer to Dell Customers.The project mainly involves Collection support and Facilitating payments online and over the phone .As a collections advisor, I was involved in the following:Customer support for all queries related to Dell Financial Services,else guiding to contact the correct channel.Collecting missed and outstanding dues on customer accounts.Processing of current And post dated Cheques and taking promise for future payments Providing daily reports to the Team Lead.Preparing technical presentations for IJP reviews. Quality Assurance 100%.

on Resort Business. They aim to provide cheap and best holiday packages in India.As a Telesales executive, I was involved in the following:Calling the customers and educate them about the offers provided by the company in brief and invite them to attend a seminar on a decided date and Venue with their family.Assisting all kind of customer queries regarding timings and Cost of the packages.Maintaining and sending the data to the Head of the department on daily basis.WORKSHOPS/TRAINING PROGRAMS ATTENDEDIt Security Awareness Overview [Hcl-March 2009]Networking Overview [Nov 2008]Tech M Process Level 1 [August 2008]Basic of Tele Communication. [Tech M - August 2008]Siebel functional & technical overview. [Tech M - September 2008]Networking, Broadband VPN, VOIP & XDSL overview [Hcl - June 2007]Leadership through Emotional Intelligence. [Hcl- May 2006]ISO Awareness Program. [Exl - August 2006]Stress management Workshop [Hcl-Aug 08 ]