• Manage customer accounts.• Take ownership of customer enquiries, complaints and follow through to resolution (end to end) on any Opal transport enquiries.• Logging all customer incidents, comments, feedback and suggestions accurately, clearly and completely in the SalesForce.• Provide detailed rail, bus and ferry information regarding services provided by Transport NSW. • Ensure that all enquires are promptly and accurately handled in a polite and… Show more • Manage customer accounts.• Take ownership of customer enquiries, complaints and follow through to resolution (end to end) on any Opal transport enquiries.• Logging all customer incidents, comments, feedback and suggestions accurately, clearly and completely in the SalesForce.• Provide detailed rail, bus and ferry information regarding services provided by Transport NSW. • Ensure that all enquires are promptly and accurately handled in a polite and courteous manner.• Identify, research, and resolve customer issues using the computer system. Show less

Marketing ExecutiveJanuary 2018 - March 2018 (2 Months Contract)• Developed online and offline marketing strategies to increase sales.• Calculated Return of Investment of marketing campaigns.• Organized and host regular events regarding student visa, permanent residency in office and all-around admin support.• Identified ways to increase sales of client products and services.• Worked with clients to determine realistic marketing budgets.• Managed customer relations… Show more Marketing ExecutiveJanuary 2018 - March 2018 (2 Months Contract)• Developed online and offline marketing strategies to increase sales.• Calculated Return of Investment of marketing campaigns.• Organized and host regular events regarding student visa, permanent residency in office and all-around admin support.• Identified ways to increase sales of client products and services.• Worked with clients to determine realistic marketing budgets.• Managed customer relations efforts for each client.• Identified traditional online and social advertising and marketing opportunities.• Developed and implemented strategic marketing plans and tracked results.• Revised consumer communications techniques to boost client revenues. Show less

Prepare a marketing plan for college to acquire new students.Determines content and coordinate with graphic designers to design intuitive college admission open banner.

• Managed end-to-end process for updating and verifying special orders data• Analyzed inventory usage reports to avoid backordering• Ensured data accuracy through the creation and implementation of data integrity queries• Developed mass update system to avoid manual updates to data warehouse. Trained other users on the program• Hands on experience with various data entry and CMS tools like WordPress, Magento, Drupal, Microsoft Office packages.

• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.• Answered customers' questions, and provided information on procedures or policies.• Maintained friendly and positive attitude at all times, even with unhappy and unruly customers• Appointment setting and cash handling.• Data Entry on Proprietary banking software.