Pratima Rao Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

-> Setup support function and built a team to manage incoming support queries-> Define metrics for tracking the effectiveness of customer support experience-> Manage various customer operations - Gathering reviews, Managing renewals, Analysing customer usage data

Bengaluru Area, India

-> Onboarded Enterprise customers - India region-> Understood the use-case of the client and configured the application accordingly-> Gathered customer requests by understanding their requirement-> Co-ordinated with the Engineering team to help look into customer requests & product issues

Gurgaon, India

-> End-to-end responsibility of "Salesforce Promotions"-product responsible for automating various weekly/monthly product and incentive-based promotions run by the company for its 85k+ direct sales representatives-> Managed multiple projects from concept to completion and consistently met deadlines-> Prepared analysis reports using Microsoft Power-BI tool, to track the effectiveness of key salesforce initiatives.

Gurugram, Haryana, India

-> Created user guides for our sale-force to start using the application for tracking their performance-> Interacted with key business users from different departments to collect information on business processes and user requirements that could be automated-> Documented business process changes through BRDs and suggested solutions to ensure that they meet changing business needs-> Coordinated with developers to finalize designs and defined timelines-> Conducted user acceptance testing with a focus on eliminating defects and executing all required use cases-> Ensured that requested changes were made LIVE in a cross-functional environment

Gurugram, Haryana, India

Noida Area, India

Mobile and Devices user research and testing mLearning: Learning in the hands of hand-held devices

Pgdm, Systems/Marketing

Activities and Societies: Executive Member(Internal Marketing Head), Entrepreneurship-Cell

Be, Electronics And Communication

Activities and Societies: Joint Management Committee Head, Red-X Manipal >Organized adventure sports like Wall Rappelling, River Crossing.