I possesses over 10+ years of experience spanning diverse fields and industries. I have extensive knowledge and an innate understanding of all facets related to driving positive customer interactions. Formal training coupled with my experience in the HR recruitment and BPO domain has enabled me with first rate interpersonal skills and the ability to influence and drive performance and also manage stakeholder expectations across the board.AREAS OF EXPERTISE- Customer relationship management- Optimizing operations and service delivery- Process & Quality improvement - Operational and stakeholder governance- SLA management- Training - RecruitmentKEY TECHNICAL COMPETENCIES- Proficient in the MS Office suite of applications- Working knowledge of Sales Force (Clients Fulfilment platform)
Listed skills include Xml, C++, Unix Shell Scripting, C, and 9 others.