Digital Transformation - Thought LeadershipConnected Aftermarket - Solution DevelopmentNex-Gen Technologies - Analytics (Predictive, Prescriptive), Blockchain (Supplychain)Build solution partner and startup ecosystem

IOP COE (India Offset partner centre of excellence) Responsible for managing opportunity Backlogs, participated in Scrum Meetings, supported Scrum Master for releasing the sprints backlog, responsible for risk meeting, supported for burnt chart, responsible for resource procurement, supported 7 projects of various technology like VC++, QT, JAVA/ J2EE, .NET, SharePoint, Data Science etc.

ACE CertificationResponsible for managing opportunity Backlogs, participated in Scrum Meetings, supported Scrum Master for releasing the sprints backlog, supported Project Planning for potential Mistake Proofed Tool , helped in Process certification and Bench Marking, responsible for resource filtration & procurement etc.

CSIP (Customer Satisfaction improvement Plan): Under the SEG, Responsible for strategic support for RFPs, Deliveries catering to productivity improvement and Cost saving initiatives, supported for maintaining Risk Register and qualitative risk analysis and their response plan. Further ensuring the initiatives such as productivity improvement tools to cater to the CSIP charter. The initiative got approved for year on year savings till respective business continues

CRM infrastructure (WebECTM, Life of Plan, salesforce): The program objective was to define and automate the end-to-end tracking mechanism about the quality of equipment/spares provided for the product sold by the client to the end customers.This engagement required us to conduct Value Stream Mapping, followed by Root Cause Analysis to determine the reasons leading to the concerns of customer, and implemented a technology driven solution. The end solution was to create a repository of information about Product /equipment’s supplied by client, services provided and nature of complaints and customer’s behavioural patterns about usage and maintenance of equipment’s. This enabled the client to respond to end customer’s complaint in a more robust manner and educate them, where necessary.In order to achieve this, I supported three process group named as “Research & Development” Group to arrive to an engineered solution, “Process Automation” Group to develop the web based repository using Java/ J2EE with Struts framework, “Data Analysis” Group for developing and exploiting the analytics on the repository of Data.The solution was structured around building a prognostic and diagnostic application bridging other available legacy applications developed on VBA, .NET, C++, responsible for converting engine raw (Binary & Hex) data into text format and integrated with Saleforce and SAP application. This has strengthen customers reliability program

As per the Re-Org, Company’s operation were grouped under three major vertical wherein the individual Verticals were made to run & prioritize their activities based on various targeted industries / customers. Existing footprint outside India (came in existence mostly through strategic acquisitions) continued operating as individual subsidiaries, supporting the three offshore verticals for their core operation.In order to ensure that the investor’s confidence remained intact with the parent company, the entire system was predominantly looking for Strong MIS culture. As MIS Project Manager, I had explored the challenges of the business need to continue multiple operations (such as sales and presales order tracking, Billing & Invoicing , procurement, quality standards, and operating expenses) using non standardized processes and contributed for the strategic goal by taking up focused multiple initiatives.• Receivables against contributions recorded newly designed in HR-Online portal• portal called OTBS was designed to synchronies between the Salesforce and other legacy applications of accounting system• To keep tab on the procurement, E-Procure portal were put in place• To ensure periodic health check-up of individual team a portal call “Project Costing” was implemented• To standardize the process, a portal for SOP ( standard Operating Procedures) designed and implemented

Major Activity 1)Campaign development on AVAYA CRM 2) DNC 3) HRMS•GUI application developed and synchronised with AVAYA CRM platform for their database hosted in ORACLE. Later the consolidated report gets extracted for marketing and analysis purpose. With another initiative "DO NOT CALL" tool were developed and integrate with AVAYA CRM Server.•Intranet application developed to cater to the needs of human resource management

Various B2B & B2C portal were put in place to cater to the need of hospitality and Education Domain.

Project dealt with the process of managing the shop floor well. Prepared and announced resource allocation plan, production plan, quality plan, preventive maintenance plan, etc. for material supply and getting good quality, also used to run vendor development campaignapart from that also involved for • Standardized process flow charts for dimensionally different products• Monitored & assured smooth implementation of quality targets• Involved in the process of inventory control & management