Pratul Saha Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Providing L2 Technical Solutions to EAA Customers STC, H3G, & Etisalat on MycomOSI Tools like PrOptima, ProAssure and NetExpert.Knowledge in multiple public cloud platforms like Amazon Web Services (AWS) and Red Hat Openshift.Good knowledge of UNIX, OpenShift, Mediation production servers, Oracle DB, Elasticsearch DB, Redis, OAuth, APACHE Kafka messages, APACHE Spark Applications, DB tools such as SQL developer, Kibana and telecommunication domain.Working knowledge of DevOps tools like (GIT, Docker, Kubernetes, Ansible).Proactively Loading and Monitoring Network PM data (Performance Management) using PrOptima Tool into FlatFile Mechanism and Oracle DB using ETLW process for Saudi Telecom Company (STC), H3G (UK) & Etisalat (UAE), AT&T (USA), USCellular.Loading and Summarization and Monitoring of FM data (Fault Management) using ProAssure & NetExpert tool for STC, H3G & Etisalat clients. Ensuring technical support for applications and data to clients and addressing performance bottlenecks to ensure maximum network uptime.Sound knowledge of server and product monitoring, mitigating live site problems, handling outages and troubleshooting customer issues related to product & data loading and provide RCA (Root Cause Analysis) within a defined Service Level Agreement (SLA) laid down by the company in a highly dynamic 24x7 environment.Raising the CR (Change Request) against the Development team according to client requirement.Carry out Support and Deployment activities on local and customer environments.Applying patches to fix various bugs in the system.An effective communicator with relationship building & interpersonal skills.

Gurgaon, India

Developing various monitoring and daily health check reports to fetch data from the database and efficiently monitoring the production system.Responsible for taking calls with AT&T users and other clients to provide the DA (Data Availability) daily.Monitoring and handling Schedule Batch (Jobs) for product control reports. Handling more than 60 interfaces and checks for the latency of data files. Some of the key Interfaces are Ericsson, Nokia, Siemens, Nortel, ALU, Cisco.File processing, ETL work, Daily Reports, Toad, SQL, and Oracle, working on Unix/Linux environment.Continuous Monitoring of system Troubleshooting the production issues and help to fix itMonitor application performance using Nagios & TEOCO Monitor.Creation and modification of several shell scripts for jobs monitoring and silent installation of the webserver. Created scripts to create Tables, Views, and Queries for new enhancement in the application using TOAD and SQL DeveloperResolving customer issues related to data loading and alarms if detected.

o In-charge for the complete installation of Centralized Air Conditioning System including Chiller, Pumps, Air Handling Units, Control System, Chilled Water Pipe and Fan Coil Units. (Package and Split type)o Performing other operations including the installation of Ventilation System of Fans, Blowers, Supply Duct as well as Toilet Exhaust Duct.o To carry out testing of the main electrical panel, motor, transformers, switch gears, insulation of electrical equipment and earth faults in different electrical equipmento Prepares materials to take off and estimates, reports and build plans.o Adopts a hands-on approach in dealing with installation issues with minimal material and time wastage ensuring quality.o In-charge for the repair & maintenance of plant Facilities and Equipment including instrumentation including MCC’s, VFD’s, Motors, Pumps, Rectifiers, Air Conditioning System, Air compressor and other plant equipment. o To maintain necessary records, allocate work to subordinates and supervise the same. o To supervise the progress of work assigned to various categories of worker and provide technical guidance to them in case of difficulty.

Bachelor Of Technology - Btech, Electrical Engineering

High School Diploma, Mathematics And Computer Science, A++