Spearheaded multiple verticals including Merchant Success(Onboarding & Experience) & Sales (Inbound Channel & Fleet On Street-FOS) and by building Sustainable Processes that reduced the overall Turn Around Time.Presently Leading Onboarding Team of 26 and collectively smoothening the overall post sales process.• Setting up FOS model(Team Size -25) from Scratch and deploying them on field thereby converting 7000 merchants for Dot Kirana(Now known as Digital Showroom)• Setting up Mid & Low scale Restaurant Onboarding through FOS and resulting to a conversion of 3500 paid merchants over a period of 4 months• Setting up QC process defining parameters that could helpchecking the sanity of the system thereby leading to a cost saving of ~32%• Alignment with Business Heads in tweaking the Strategies in order to make the project scale up from scratch• Single Handedly Completed the Pilot for Account Management thereby enhancing the metric of Order per merchant per day.• Prepared the roadmap for Merchant Induction which composed of solving the Training related issues• Identified the Gap in having the VOC(Voice of Customer-Merchant in our case) raised and drove towards setting up the Fresh-desk Ticketing system with a 100% Merchant Adoption creating a visibility of the issues faced by a merchant throughout his Go-Live journey• Identified Onboarding Completion as a major challenge in terms of TAT and hence revamped the process by automating the interconnectivity of the Cross-functional visibility of tasks involved thereby reducing the TAT of Onboarding to 2 days from 10 days• Heading the Initiative of Onboarding Coordinator to be a catalyst in expediting the stages involved thereby relieving the Sales Team Bandwidth from backend tasks

1. Lead Generation and management for the BD representatives across regions (North, South & West) - 15 leads per month through LinkedIn, Email Marketing etc. leading to conversion of up to ~40lacs2.Consolidating & improvising the internal follow up processes (with sourcing, operations, finance teams) through CRM Hub-spot, thereby cushioning time for the field representatives to maximize the number of meeting execution3.Pitching the in-house developed SAAS solutions(1 Channel) to prospects and developing them into revenue generating leads with sales ~10lacs4.Co-ordination with Suppliers for availability & Operationsteam/Logistics Team for shipping the POSM's within specified TAT5.Routine check with LSP's and collating the reasons for late pick ups and deliveries that breached specified pin-code wise TAT's

Managing the Key Account with an active involvement in the Sales, Support, Supply and the Operational front thereby managing a topline of ~3Cr per month.1.Inventory Planning based upon the demand projections2.Defining a TAT of 24 hrs for Active Escalation Management3.Launching & Driving the NPS project for the North Key accounts4.Detailed MIS reports 5.Improvisation in the processes so as to increase the visibility to client along with increasing the client awareness about the inhouse built platforms (Procure Plus)6.Proactive Last Mile Beat Planning depending upon the ordering pattern of the client,in coordination with Supply chain team to ensure the reduction of distribution costs7.Price Negotiation with the Suppliers depending upon the projected volume of the orders by client classifying them in different categories

Managing a team of 5 thereby driving a topline of ~2Cr per month parallelly handling revenue generating projects GeM(Govt.E-Marketplace) and OEM (Kirloskar AMF panels)1)Self Driving a topline of ~40 lacs per month ; farming the Enterprise accounts from scratch2)Handling GeM project thereby making it a source of ~30 lacs per month 3)Handling Pan India Dealer onboarding for Kirloskar AMF panels thereby generating ~30 lacs per month by making them place the order on Industrybuying platform4)Actively involved in the Fast Shipping campaign "Seller to Buyer" project for the Enterprise Team thereby reducing the delivery TAT from 7 days to 2-3 days involving an excellent co-ordination with cross functional teams (SC,Ops,Sourcing)

1)Developing the "Bulk Quote" platform to a revenue source of ~50 lacs also acquiring the interested resellers as Ib suppliers at the same time2)Convert "Chat" to a source of ~20 lacs per month ensuring the repeat customer set 3)Active involvement with Marketing Team to organise Lucky draws for the top 20 clients with highest order values4)Active involvement in the supply part by acquisition & negotiations with the supplier partners on volume,Payment Terms5)Ensuring Post Sales Satisfaction to the customers on the call/mail keeping them well informed about the actual status therey improvising CX