An IT professional having experience in Cloud Technology, Resource Optimization(Cloud & Telecom), Process Management.• Managing Azure & AWS Cloud Infrastructure that includes multiple subscriptions.• Deployment & management of various cloud & compute services like VM/EC2, VPN/VPC, Load Balancer, Storage account/S3, Webapps, Autoscaling, Cloud Watch, Cloud trail.• Providing the solutions to customers in IaaS & PaaS environment as per their requirement and help them achieve their targets and enhance the performance.• Collaborating with different development teams to implement the automated solution for better & optimum performance.• Collaborated with the team of Cloud engineers and collectively achieved the success in the implementation of automated patching using Windows Update Manager which resulted in decrease in manual efforts.• Performance analysis of the cloud & compute resources & their optimization.• Determined & removed the stale resources from Cloud environment.• Managed Billing, Metering, Usage & Cost forecasting of Azure & AWS cloud.• Determined and optimized the billing of Azure by implementing the reserved instances features which resulted in 20% reduction in cost.• Create performance analysis dashboards using Azure & AWS inbuilt tools to monitor the performance trends of the virtual resources.• Collaborated with architecture team to discuss and implement the backup solutions for on prem hosted servers to improve their performance.• Collaborated with Operation support & Development Teams to understand/reproduce the operations issues and suggest action plans to enhance the efficiency of the existing ticketing and service management module.• Led the ongoing implementation of the Integration between SNOW & JIRA for the better performance of new support model. • Provisioning & managing backup services using Azure backup (RSV) & third-party tool (Veritas Backup Exec).• Working on Incidents, Changes and Service Requests in the specified SLA duration.• Management of Incident, Problem, Change & Release in process management tools SNOW & JIRA.