Pratyush Singh Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

. HOTO Coordination with civil team and building assets handing over to association of managing committee.• Maintain the Government approved documents like statutory, CEIG approval.• Provide solutions for problems by identifying, evaluating and implementing alternatives in a professional manner.• Maintains a wide contact network of customer service and customer experience professionals.• Ensured that operations run smoothly and met all service, and compliance expectations.• Preparing the EB & DG and CAM billing management.• Maintain the invoice report, bill reports, building asset service etc.• Worked closely with management to focus on raising the customer satisfaction level by several percentage points each year.• Prepare the schedules for PPM maintenance of Technical, Soft service, Security, Garden, pest control etc...• Conducting snagging / de-snagging of units and common areas with systems and taking handover of the same from civil team.• Conducting daily site rounds to ensure proper maintenance of all structures / building facilities and services are carried out.• Planning the vendor manpower for the site and ensuring efficient vendor management.• Handling the customer’s queries in verbal / written form and ensuring the complaint management process is in place.• To ensure all the planned preventive maintenance (PPM) are being timely carried out. Resolving emergency maintenance matters with urgency.• Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property.• Creating and submitting the daily management report (DMR), the monthly management reports (MMR) and other MIS reports as required by the Management.• Maintaining good customer relations and ensuring smooth handover of the site to the Association / RWA / Society.

Bangalore

1-Developed, implemented and managed business plans to promote profitable Customer sales.2-Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.3-Delivered in-depth training to workers in customer-facing roles to promote strong team performance.4-Supervised daily operations to maximize revenue, customer satisfaction and employee productivity.5-Actively participated in ongoing customer service programs to build sales and rapport in community.6-Led and directed team members on effective methods, operations and procedures. 7-Coordinating and managing hospital staff to ensure customers swift check in & check out.

Bangalore

1-Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.2-Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.3-Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.4-Skillfully interacted with external vendors to obtain best quality in pricing and product.5-Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.6-Created fun team building activities to engage staff in up-selling to meet revenue targets.7-Achieved highest audit score of 81.3% during first audit and increased it to 86.7% in second audit

Jaipur, Rajasthan, India

1-Planned operations to effectively cover all needs while controlling costs and maximizing service.2-Delivered in-depth training to workers in food & beverage preparation and customer-facing roles to promote strong team performance.3-Maintained sound financial footing by overseeing department profit, loss and budgeting.4-Set and enforced performance and service standards to keep consistent as per basic standard audit ( BSA ), high-quality environment devoted to customer satisfaction.5-Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. 6-Worked with qualified chef to diversify menu with new offerings. Set and oversaw weekly and special event menu plans.7-Controlled food costs and managed inventory.