I am an experienced and proficient QA professional with project management skills, technical and analytic skills built over a period of 13+ years of exposure to the IT industry. I am a hands-on technical person who has a clear understanding of the SDLC, STLC process with a strong background of working on Agile and waterfall modele projects. In additionSummary of Professional Qualifications:-• 13+ years of experience working with VoIP (SIP) & Contact Center Technology( Genesys, Cisco & Aspect) • Consistently received high performance ratings and positive feedback. Have been identified as a high performing, high potential individual on several occasions. Have a proven track record of constant career progression.• Quick to learn, self-motivated and an excellent team player who leads by example.• Skilled at understanding complex material and concepts and have excellent problem solving skills.• Comfortable in large corporate and/or start-up environments with a proven ability to adapt and perform.Summary of specific skills and industry tools:-Technical Skills/Tools - Agile practitioner, Proficient user of HP-ALM QC, IBM-Rational CQ, CDETS,JIRA & Automation tool like Cyara. Windows OS (Client and Server), Linux, Open Stack Cloud (IssA),VMWare , knowledge about virtualization (vSphere and Hyper-V), Knowledge about Perl, Selenium, SQL ,SIP, CTI Integrations, Wireshark .Management Tools/Workshops - Have undergone 'Inside Out' coaching, MSProject, Visio, ADP(for time card approvals).Latest Trends - Sound knowledge about Cloud.