Solution-oriented, analytical and resourceful candidate with over 15+ years of end-user service, and network development experience. Demonstrated skills in developing and implementing technological solutions with emphasis on delivering cost–cutting and productivity improvements. Experienced in software configuration, network administration and the testing / repair of various hardware applications. Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills. Team Player with a reputation for providing excellent user service and the tenacity to work with demanding clientele.