Led software development initiative as subject matter expert and primary point-of-contact for project management staff. Worked with project managers, developers, quality assurance and customers to resolve technical issues. Trained and mentored junior developers and engineers, teaching skills in Dart, Flutter, and Android and working to improve overall team performance.

Partnered with engineering teams to communicate customer feedback on product features and usability,driving continuous improvement initiatives.Served as escalation point for challenging technical inquiries, demonstrating expertise in productknowledge and problem-solving abilities.Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.Conducted root cause analysis of technical issues, implementing preventive measures for futureoccurrences.Contributed to sales efforts by providing pre-sales technical consultations, addressing prospectiveclient concerns regarding product functionality and compatibility.