Desktop Support:• Troubleshooting Hardware, Software applications & Network-related problems• Installation, Configuration, Troubleshooting & Maintenance of Windows XP and Windows 7 network• Installation, Configuration, Troubleshooting & Maintenance of Oracle & Web–based applications, MS Application and 3rd Party Softwares• Assembling and Troubleshooting HP Compaq and Dell systems• Installation of MFDs, Scanners, Modem, Printer, etc• Responsible for 100% compliant activity of Symantec Endpoint Protection & SCCM roll-out• Provide support to VPs & Top-Management Users in their day-to-day calls like Archiving Mails, Antivirus problems, and other requirements• Responsible for Helpdesk Management, Vendor Management, SLA Management and Service DeliveryServer Support:• Installation of Windows Server 2003 & Server 2008 and configuration in network• Responsible for the backup of File Server, AD, Exchange 2003, GIS servers using Symantec Backup Exec• Daily backup of the Event Logs of all servers• Responsible for deploying patches released by Microsoft on the Server & Client systems through the SCCM server & 100% compliance of the same on monthly basis• Responsible for maintaining SEP server like Virus Definition Updates, Generating the Virus Reports, Co-ordination with vendor for upgrading the SEP Versions, etc• Responsible for managing & maintaining the Linux DHCP server

Functional Experience:Installation, configuration & troubleshooting of Microsoft OutlookProviding L1 & L2 level support for OutlookResponsible for installation of software and systems on existing equipmentInstallation & configuration of Symantec Endpoint Protection on the systemsProviding support to users for problems with Outlook & SAP through VPNProvide technical telephonic & remote support to engineers to the resolve software problems

Installation, configuration & troubleshooting of Lotus Notes 6.5 & 7.0Providing L2 level support for Lotus Notes 6.5.3 & 7.0.1.; Responsible for installation of new software and systems on existing equipment.Solving problems related to Lotus Notes Administration, Mail Backups and Replication.Provided technical telephonic support to resolve software and hardware problems.Resolving L1 network problems.Co-ordinate with the users to ensure each issue has been resolved.Initiated a call track and follow up support to ensure faster resolution.Provide technical support for the production division of the manufacturing facility

Troubleshooting all Hardware, Software applications & Network-related problemsInstallation, Configuration, Upgradation, Troubleshooting & Maintenance of Windows 2000/XP/2003 Servers/client networkInstallation, Configuration, Upgradation, Troubleshooting & Maintenance of different applications of Oracle Database & Web Browser applications, MS Application and 3rd Party SoftwaresAssembling and Troubleshooting HP Compaq PCInstallation of new PC's with all required softwaresInstalling Hardware devices FDD, HDD, Multimedia and Printers etcInstalled Scanners, CD Writer, Modem, Printer, etcInstallation and Configuration of Windows 95, Windows 98, Windows 2000 Server, Windows 2000 Prof., Windows XPResponsible for troubleshooting of computer workstations, printers & peripheralsInstallation of Windows 2000 & 2003 Servers and configuration in network.Taking Daily, Weekly & Monthly backup of File Server, AD, Exchange 2003, SAP, GIS, and Honey server with NTBackup.Handled issues related to creating, deleting & unlocking user accounts on ADS login server.Checking for errors in Application, System & Security Logs & daily backup of the Logs of all servers.