Praveen K Email and Phone Number

• Involved into successful delivering of profiles on time with the help of 6 members in the team• Presently working as on priority (Major Clients – Societe Generale, Nomura,Bank of America,ANZ,FIS,Morgan Stanley, BNP Paribas, Fiserv)• Closed positions from engineers to Leads and architects mainly in Java, open systems, .Net, learning and development, translators, Infrastructure Specialists , Testers on various domain.• Rate negotiations with client and also with consultant and making candidates join in minimum time possible• Achieving targets in time• Coordinating with Client during interviews and SPOC for various Wilkins and clients• Interacting with the Delivery Leadership to understand requirements for maintaining the minimum turnaround time on the requirements

• Responsible for end to end recruitment till the on boarding stage.• Day to day responsibilities included gathering requirements, allotting to team members, screening them, quality check, and presenting them to the account managers/hiring managers. Attending client conference calls, delivering the resumes and also involved in Full Life Cycle of Recruiting• Handling the team of 9 members• Experience in full recruiting life cycle from obtaining the opening, researching the opening, sourcing the candidate, technical interviews, client contract/ feedback, negotiations, closing the hire and maintaining the candidate in the position.• Scrutinizing the resumes, screening them, short-listing & scheduling them as per the requirement. • Handling Multiple accounts, good experience in handling clients / delivery people.• Collaborate with hiring managers for understanding ongoing hiring needs & receive appropriate JD for each position. • Negotiate the salary and notice with the candidates and do thorough background checks of given HR inputs to avoid falsified and fake candidates.• Continuous follow up and rapport building with prospective employees (Offered candidates) in order to make them join.• Verify the payslips for cascading the revised salary structure details and explain the same to offered candidates.• Coordination for Initial accommodation and reimbursements for outstation.• Having excellent Analytical, Problem Solving and Leadership skills.

• Source and screen potential technical candidates for current and future positions.• Broadcast the job orders and updated that in the website.• Proficient in using portals like Dice, Monster, Career Builder.• Placed candidates with H1-B, E.A.D, G.C, U.S-Citizenship on W2, 1099, Corp. to Corp., Contract to hire, permanent and fulltime Basis.• Ensure the timely submission and the apt skills for appropriate positions.• Communicate effectively to the U.S. recruiters as well as educated them if needed.• Have experience with the client portals (Chrysler, CSX, Covendis Technologies, Mercedes Benz Financials, TD Auto Finance).• Adhere to Reports.

• Assisted individual and corporate post-paid Vodafone customers over the phone with their specific enquiries.• Entered customer calls, enquiries, follow up actions and resolutions provided into the in-house client database and relevant spreadsheets.• Resolved customer complaints regarding issues such as bill disputes, bill payments, bill delivery and plan change options.• Promoted company products and services to clients to create new business and retain existing customer accounts, which included promoting internet billing to save customers money.• Recommended appropriate plans and services to customers to suit their individual needs.• Managed the performance of other team members and call flow, in the absence of the team leader.• Trained new team members on the how to answer calls appropriately.• Performed supporting clerical duties which included completing paperwork, liaising with other departments, despatching information kits to clients and drafting letters.• Followed up all requests and complaints to ensure that the issue was resolved before turn around time deadlines.• Participated as an active team member to accept as many calls as possible while ensuring a high quality of customer service remained.• Communicated effectively with employees at all levels.• System Knowledge –o CRM, HLR, VLR, VOICE, COMVERSE & CRBT.o NICE Application (Query, Monitor, Evaluator).o AVAYA (CMS Supervisor) - AHT, Service Levels, AUX.