Praveen Kumar Ramu Email & Phone Number

Phagwara, Pb, In

Hyderabad, Telangana, India

Bengaluru, Karnataka, India

Job Title: Support InternDuring my tenure as a Support Intern at One Sigma Technologies Private Limited, I initially contributed to the voice process team, specifically focusing on delinquent payment follow-up, before transitioning to the email support team.- Managed approximately 60 outbound calls per day related to payment collection and delinquent follow-up.- Conducted reminder calls to potential delinquent accounts.- Responded to around 150 emails daily, addressing customer queries.- Provided clarifications and detailed calculations concerning billing-related inquiries via email.- Analyzed potential fraudulent activities in accounts and reported findings to the appropriate team for necessary action.- Delivered quality solutions through email to enhance the customer experience.- Acquired fundamental knowledge of fintech operations.- Gained an in-depth understanding of the company's product offerings.- Developed a clearer understanding of payment gateway concepts.- Enhanced my comprehension of the national banking system.- Adhered to Service Level Agreements (SLA).- Provided solutions within the designated turnaround time (TAT).- Ensured the delivery of quality resolutions.Overall, my internship at One Sigma Technologies has afforded me valuable insights into customer support and fintech operations. I have refined my communication and analytical skills within the financial technology sector.

Coimbatore, Tamil Nadu, India

Job Title: Senior AssociateIn my role as a Senior Associate at Visionet Systems Private Limited, I was engaged in the tax-calling process related to United States mortgages within the Banking, Financial Services, and Insurance (BFSI) sector.- Managed approximately 50 outbound calls daily.- Operated in a blended environment that included international voice processes.- Developed a thorough understanding of the fundamentals of U.S. mortgages.- Conducted inquiries regarding tax payment details with government officials across various municipalities, cities, and counties throughout the United States.- Performed tax calculations and prepared detailed tax sheets.- Followed up with individuals regarding delinquent payments.- Investigated utility taxes and created corresponding tax sheets.- Generated tax sheets specific to water tax after liaising with the water tax department.- Calculated county and city taxes as part of the tax sheet preparation process.- Collected information about sewer taxes.- Contributed to the pre-documentation process in loan origination.- Prepared approximately 35 tax sheets to support the ongoing mortgage process.Through this experience, I acquired significant expertise in tax-related inquiries, tax calculations, and tax sheet preparation, ultimately contributing to the efficiency of the mortgage process.

Bengaluru, Karnataka, India

Job Title: Junior Process ExecutiveAs an executive at Aegis Customer Services Support Private Limited, I was responsible for providing customer support for the client Jio at the customer support center.- Managed over 150 inbound calls on a daily basis. - Assisted customers with various network-related issues. - Troubleshot customer devices to identify operational issues. - Delivered solutions for network-related problems, including slow internet speeds and difficulties in making and receiving calls and text messages. - Adhered strictly to established policies regarding call handling. - Provided timely resolutions within designated time frames. - Maintained a customer satisfaction (CSAT) score exceeding 4 out of 5 for the average monthly calls.- Successfully passed all audits conducted by the central team by following the prescribed call flow adherence process.- Achieved consistent success in internal audits conducted by the monitoring and auditing team on a monthly basis.- Handled inbound calls regionally and across India in both English and regional languages. - Effectively managed difficult calls to minimize call disconnection rates from the customer service agent's perspective.I possess strong skills in addressing customer queries and providing effective solutions to their issues, ultimately ensuring customer retention and enhancing the overall customer experience.

Bachelor Of Commerce (Honours With Kpmg Certification), Accounting And Finance

Diploma (Sandwich), Mechanical Engineering