Praveen Kumar S Email and Phone Number

With over 18 years of experience in IT service management, operations, and delivery, I am a passionate and results-oriented leader who strives to deliver value, quality, and satisfaction to customers and stakeholders. I have a strong background in managing complex and diverse service portfolios, leading and developing high-performance teams, and driving continuous improvement and innovation in IT practices and processes. Currently, I am an Operations Manager at Amazon Web Services (AWS), where I oversee the operations of the Customer Service (CS) team and ensure alignment with the AWS vision, mission, and culture.In my role as an Operations Manager at AWS and Service Delivery manager at HPE ,I have leveraged my skills in IT service management, process improvement, and IT operations to optimize the efficiency, effectiveness, and scalability of the CS operations. I am an experienced 3 tier leader managing manager of managers and engineers who provide technical support for AWS products and services to global customers. I also collaborate with cross-functional teams and stakeholders to identify and implement best practices, standards, and solutions that enhance the customer experience and satisfaction. Some of my achievements include reducing the average resolution time by 15%, increasing the customer retention rate by 25%, and launching a new service line for Hyperconverged Systems.