Parveen Bhardwaj

Parveen Bhardwaj Email and Phone Number

Program Manager @ Kyndryl India Pvt Ltd | Expertise in IT Infrastructure, PMO Operations, Service Delivery Management, Client/Project Delivery Management, Global Service Desk Operation, Stakeholder Management. @ Startek
greenwood village, colorado, united states
Parveen Bhardwaj's Location
Gurugram, Haryana, India, India
About Parveen Bhardwaj

An adept navigator of business transformation, leveraging expertise in PMI guidelines implementation to orchestrate seamless transitions in IT infrastructure operations and elevate PMO effectiveness.A results-driven professional with a mastery in client and risk management, spearheading global service desk operations and ensuring flawless infrastructure deployment for sustained organizational excellence.WHERE CAN I ADD VALUE • Strategized and executed technology/process initiatives in alignment with PMI guidelines, ensuring optimal outcomes.• Led teams in IT Infrastructure Transition and PMO Operations, consistently surpassing business and quality expectations.• Managed onsite projects for Fortune 500 clients, ensuring exceptional service delivery and project management.• Leveraged 18 years of expertise in client management and project delivery within the IT Infrastructure and Telecom Domain.• Recognized for effectively transitioning client management and processes across global regions, including EMEA, LATAM, APAC, and NA, while innovatively optimizing Global Service Desk Operations for multiple IT infrastructure towers.KEY ACHIEVEMENTS• Successfully orchestrated IPCenter Migration for Distribution sector across NA accounts, achieving record-setting migrations and surpassing goals ahead of schedule and under budget.• Spearheaded the Patch Automation Program for all NA accounts, earning prestigious client awards for exceptional performance.• Directed strategies to optimize customer overhead counts, implementing Automation AIOPS dashboard in Distribution and Finance sectors, achieving Milestone Achievement award by meeting goals ahead of schedule.✎ ABOUT MEA dynamic leader with a proven track record in spearheading complex projects, leveraging analytical prowess, fostering collaborative team environments, and communicating effectively to drive transformative results in the ever-evolving landscape of IT infrastructure and project management.📧 Do reach me out at: 9899260578; parvbhar@kyndryl.com / parv7221@gmail.com.

Parveen Bhardwaj's Current Company Details
Startek

Startek

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Program Manager @ Kyndryl India Pvt Ltd | Expertise in IT Infrastructure, PMO Operations, Service Delivery Management, Client/Project Delivery Management, Global Service Desk Operation, Stakeholder Management.
greenwood village, colorado, united states
Website:
startek.com
Employees:
8117
Parveen Bhardwaj Work Experience Details
  • Startek
    Avp
    Startek Sep 2024 - Present
    Gurugram, Haryana, India
    Great learning experience! AIOPS and complex project management was core skills that helped to build a successful project management.
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  • Kyndryl India
    Senior Project Manager
    Kyndryl India Apr 2016 - Sep 2024
    India
    Client: Amtrak, Meijer, BNSF, Altria, Wesco, Welch Allyn (FDA and Public Accounts Global Operations)• Led IPCenter Migration for Distribution sector across NA accounts, achieving record-setting migrations, surpassing goals ahead of schedule, and staying under budget.• Spearheaded the Patch Automation Program for all NA accounts, earning recognition and prestigious client awards for exceptional performance.• Implemented Automation AIOPS dashboard in Distribution and Finance sectors, achieving Milestone Achievement award by meeting goals ahead of schedule.• Fostered a collaborative team environment, resulting in a promotion and recognition with a Blue Points award from the DPE.• Managed Consulting Project for new bids, contributing to the success of new business acquisition and revenue growth.• Cultivated relationships with institutional clients, facilitating client management and retention, securing additional projects and revenue.➤ Specialties: Project Management, IT Infrastructure Migration, Automation, Team Leadership, Budget Management, Client Relationship Management, Business Development, Strategic Planning, Revenue Growth
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  • Us Technology International Private Limited
    Project Manager
    Us Technology International Private Limited Oct 2015 - Apr 2016
    Client: Vodafone Global IT Operations• Pioneered the TSSC Transition Project, a groundbreaking initiative in the telecom sector, consolidating global roaming services for streamlined operations.• Orchestrated daily operations seamlessly using Remedy for change, problem, and incident management.• Led Change Advisory Board (CAB) meetings, ensuring an efficient change process and securing approvals.• Coordinated with international stakeholders to map and monitor services, significantly enhancing operational efficiency.• Achieved key milestones in integrating diverse roaming services under a unified platform, optimizing overall service delivery.➤ Specialties: Telecom Sector, Project Management, Operations Management, Change Management, Stakeholder Coordination, Service Integration, Global Operations, Incident Management, Process Optimization, Unified Platform
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  • United Software Group Inc
    Transition Manager / Project Manager
    United Software Group Inc Oct 2013 - Jun 2015
    • Spearheaded end-to-end MPLS Project for Global Service Desk operations, ensuring seamless delivery and unparalleled client satisfaction.• Oversaw IT Service Management (ITSM), Service Desk, End User Computing, and Asset Management as Project Manager, orchestrating a successful transformation/transition from the incumbent vendor.• Aligned business objectives among stakeholders, fostering unanimous agreement and facilitating smooth project progression.• Conducted daily calls with PMO management, delivering comprehensive weekly updates and reports on project progress for informed decision-making.• Proactively mitigated risks and issues, strategically addressing potential challenges to ensure timely and flawless project delivery.➤ Specialties: Project Management, IT Service Management (ITSM), Service Desk Management, End User Computing, Asset Management, Stakeholder Alignment, Communication Skills, Risk Management, Strategic Planning, Seamless Delivery
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  • Cmc-Americas, Tata Consulting
    Project Manager
    Cmc-Americas, Tata Consulting Jul 2012 - Sep 2013
    Us
    Key Result Areas: • Directed, trained and guided teams. • Works with project sponsors for Project scheduling and financial forecasting• Issue, Risk, and Change management and Communication Plans• Works with VMO team for PSP/PWO Approvals.• Interact with Application team for Requirement gathering, architecture details and playbook updates. • Administration and configuration, daily tickets resolution and updates.• Cisco Call Manager administration ,maintenance activity , daily tasks ,adding new Cisco phones , troubleshooting , daily user issues resolution and updates , up gradation and process improvement and planning,• Cisco Voice gateway 3900 series up gradation, configuration, QOS management, voice and signalling configuration issues and activities.• BT Turret Trading completes maintenance, configuration, daily issues resolution, ticket closing, vendor maintenance, client request updates.
  • Sap Fico
    Project Manager
    Sap Fico Jan 2012 - May 2012
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  • Videocon Telecommunications Ltd
    Deputy Manager
    Videocon Telecommunications Ltd May 2010 - Jan 2012
    Gurgaon
    telecom project
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  • Aircel
    Asst Manager
    Aircel Nov 2009 - May 2010
    Noida Area, India
    Telecom VAS P2A P2P vendor management
  • Vodafone
    Asst Manager
    Vodafone Jun 2005 - Nov 2009
    New Delhi Area, India
    Telecom VAS and Roaming,
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  • Hgs
    Graduate Engineer Trainee
    Hgs Jun 2004 - Jun 2005
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Parveen Bhardwaj Education Details

Frequently Asked Questions about Parveen Bhardwaj

What company does Parveen Bhardwaj work for?

Parveen Bhardwaj works for Startek

What is Parveen Bhardwaj's role at the current company?

Parveen Bhardwaj's current role is Program Manager @ Kyndryl India Pvt Ltd | Expertise in IT Infrastructure, PMO Operations, Service Delivery Management, Client/Project Delivery Management, Global Service Desk Operation, Stakeholder Management..

What schools did Parveen Bhardwaj attend?

Parveen Bhardwaj attended Indian Institute Of Management, Calcutta, Amity University Gurgaon.

Who are Parveen Bhardwaj's colleagues?

Parveen Bhardwaj's colleagues are Kuselwa Pakela, Loven Buensalida, Anne Agana, Denice Coronel, Poornima G, Saood Khan, Celeste Ayelén Tabaré.

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