Praveen Rana Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

• Implement and maintain SQL Server and database security (create and maintain users and roles, assign privileges)• Performed all aspects of database administration, including data modeling, backups and recovery. • Expertise in Security issues such as creation and granting permissions on various objects.• Monitoring Log shipping process implemented.• Maintain the databases such as monitoring Database size, usage and maintaining free space.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

• Serve as the first contact with customers who need technical assistance via the phone or email.• Perform troubleshooting using different diagnostic techniques • Redirect unresolved issues to the next level of support personnel• Make sure daily, weekly database backups are archived on File servers, as per the Maintenance plan.• Check all agent job status and backup verification on UAT servers.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Follow up with clients to ensure their IT systems are fully functional after troubleshooting• Prepare accurate and timely reports• Document technical knowledge in the form of notes and manuals• Provide needed information on IT products or services• Keep record of problems and their resolution • Follow-up with customers

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

• Provide hardware support under the supervision of the Senior Engineer.• Ensure desktop/Laptop hardware functionality is working fine at client side.• Keep record of configuration changes and scheduling hardware/software updates.• Working with ticketing tool to log incident and resolved within SLA.