Praveen Kumar Kj Email & Phone Number

Kochi, Kerala, India

Kochi, Kerala, India

As an Operations Manager at Williams Lea, I led a team of 350 in crafting impactful presentations, developed a deep understanding of the consulting firm's project ecosystem, and optimized workflow by implementing a system to streamline task prioritization and expedite simpler jobs.

Kochi, Kerala, India

Overview:Led a major operational project within Wipro Digital Operations and Platforms - DOP. Successfully navigated initial challenges to deliver high-quality outcomes by implementing efficient processes and resource management strategies.Key Contributions:Spearheaded the turnaround of project milestones by fostering collaboration across teams and ensuring clear communication.Identified and procured effective tools to enhance workflow efficiency, resulting in significant cost savings.Conducted thorough analysis and strategic planning to optimize resource allocation, scaling the team effectively to meet project demands.Implemented Agile methodologies to streamline project execution, driving continuous improvement in productivity.Delivered the project on time, achieving client satisfaction and reinforcing operational excellence.

Cochin Area, India

Managed major US healthcare and insurance clients operating across three offshore locations. Owned the revenue portfolio totaling $36 million and managed the profit and loss (P&L) for overseeing all tiers (1, 2, and 3) of a major US insurance client’s operation. Initiated and completed 13 six sigma projects for improving efficiency, effectiveness and quality. Achieved record-high customer satisfaction ratings, improvements to the bottom line and turnaround of underperforming operations in less than 4 months of takeover.

Bengaluru Area, India

Tracking Active projects for both On/Offshore for revenue recognition. Gathering Monthly inputs for all projects from different LOB Managers. Coordinating with invoicing team in raising Invoices. Reconciling Invoices and ensuring there is no difference in the Invoice Amount

Bengaluru, Karnataka, India

Managed a 25-member team for Wipro Eco-Energy, Energy Operations Center. Highly motivated, result-oriented team manager for handling technical calls. Coordinated and supervised mass illumination of 1055 stores in an energy-efficient way during the week starting from Black Friday up until the Thanksgiving week in 2013.

The account was primarily responsible for maintaining data quality in sales data and handling service requests raised by Microsoft sales managers. Collaborated closely with technical teams, application developers, and data owners to enhance support processes and implement data quality improvements. Played a key role in establishing quality business rules and liaised with top management to develop strategic plans and operational activities. Furthermore, I formulated and implemented organizational policies and procedures to maximize output while ensuring adherence to regulations.

Chennai Area, India

Bachelor Of Business Administration - Bba, Business Administration And Management, General

B-Tech, Electronics And Communications Engineering

Education record