 Worked on Orchestration to automate the top and frequently used service requests.  Responsible for analyzing, designing, and developing business applications which involved customization, workflow administration, data imports, custom scripting using JavaScript.  Coordinated Service Now environment/form back-end customizations. Notified clients and updated documentation. Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result.  Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now platform within the Service Level Agreement. Created Data Sources from various external applications, scripts to parse incoming data and transform into Service Now.

 Involved in development as part of UX team to continuously accommodate changing user requirements.  Involved in Agile development process based on iterative development. Responsible for translating designs and concepts into highly usable and engaging web applications using a variety of technologies Implemented presentation tier using HTML, CSS by utilizing the mock-ups that were created by the design team.  Converted business requirements into technical requirements in preparation of High level design Document and Functional specifications.  Developed screen functionality using HTML, CSS, JavaScript across entire application that controls color, Layout, width, height, font size, images size and accomplished other graphic related features.  Used AJAX for implementing part of the functionality for Customer Registration, View Customer information modules.  Developed UI using JavaScript, HTML, CSS, JavaScript validations and XML.  Implemented AJAX to speed up web application