(1) As an Assistant Manager at Fyp, a fintech startup, I lead the customer service and sales team, overseeing customer satisfaction, retention, and revenue growth. I work with the help of CRM software and data analysis tools to identify customer needs, preferences, and pain points, and to design and implement solutions that deliver value and excellence. (2) I have over 5 years of experience in customer success, industrial sales, and new business development, having previously worked at Blinkit, a unicorn company in the industrial automation field, and HT media Ltd. I have acquired and retained key clients, expanded the customer base, and improved the customer lifetime value in these roles, achieving multiple awards and recognitions. (3) I am passionate about solving complex problems, driving innovation and growth, and empowering customers and staff in the industrial automation sector. I have strong skills in customer success, industrial sales, new business development, CRM software, and data analysis, and I am always eager to learn and improve.