Praveen Kumar Dumpala Email and Phone Number

• Having 15+ years of CRM Domain (Salesforce & Siebel CRM) Techno – Functional experience as a Project Manager.• Currently working as a Cross Product Leader for Salesforce CRM in Dell Technologies, Hyderabad.• Worked as Offshore Engineering Leader for Siebel and Salesforce delivery teams in Federal Business Enablement.• Certified - Scrum Master, ITIL and Agile SAFe.• Experienced in Building & Leading the diversified teams.• Expert in executing support, enhancement, and Upgrade Projects (recently upgraded Siebel CRM from IP16 to IP20)• Well versed in formulating and managing the project budgets, resource allocation, project schedules, scope, and time management • Experienced in leading projects, client relationship management, project co-ordination and delivery management in an onsite- offshore model• As a certified Scrum Master, Organized and facilitated Agile Scrum meetings, which included Sprint Planning, Daily Scrums or Stand-up, Sprint Check-In, Sprint Review and Retrospective. • Extensive knowledge on best practices, techniques, and standards throughout the salesforce & Siebel CRM project execution.• Expertise in solving the Performance Issues.• Experienced in Siebel CRM Technologies (CSW, EAI, EIM &Open UI)• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle• Extensive experience in Salesforce using Declarative Development designing such validation rules, Process Builder, Custom objects, Custom fields, role-based page layouts, workflow alerts & actions, pick lists, approval processes, record types, dashboards, custom tabs, custom reports, report folders, report extractions to various formats, and email generation according to application requirements.• Proficient with Administration (Migrations from Non-Prod to Prod Environments), Load Balancing & Debugging the server issues.• Well-versed and with PLSQL and SQL Programming.• Strong communication, organizational and interpersonal competencies along with detail-oriented and problem-solving skills in the technology arena.