• Qualified senior IT professional with 15 years of experience in Architecture, Designing, Development, Project Management, Client Relationship Management, Service Delivery, Budgeting and Team Management in diverse roles across the organizational hierarchy.• Proficient in designing, developing and deploying architectures and infrastructure for software applications; managing entire SDLC operations involving requirement gathering, development of functional specifications, costing & budgeting, testing/QA/rollout/support, design & development & coordination with customer.• Knowledgeable in applications of scrum, waterfall, and agile methodologies, and skilled in developing processes that facilitate continual progress and team achievement. • Skilled in implementation/development of Epiphany Suite of CRM Products i.e. Sales, Service & Web Self-Service and Epiphany Development Environment (Studio); customizing the out-of-the box functionality of Sales/Service Modules based on business requirements.• Seasoned leader capable of providing direction to internal teams, managing cross-functional training, strengthening organizational diversity, increasing operational productivity and enhancing employee satisfaction and level of engagement.• Proven ability to lead project teams to successfully deliver agreed upon solutions of the highest quality, often in complex and challenging customer environments.• Sound understanding of Big Data technologies and its ecosystem. • Skilled in delivery activities with insightful knowledge of techno commercial operations and technical support.• An ardent analyst, with a flair for adapting quickly to dynamic business environments and adopting pragmatic approach in improvising on solutions and resolving complex business issues. • Acumen in understanding business needs its strategic direction and identifying initiatives that allows a business to meet those strategic goals.