We at Indmax are excited to announce that we are changing our Corporate identity from Indmax Inc to Cognisive Consulting Inc. Over the last 15 years, Indmax business has evolved from being a Managed DC/Cloud Operations to a multi-service provider providing technology-agnostic consulting and support services across multi-vertical clientele in the Technology Operations arena. The adoption of Cognisive reflects the company’s emphasis on growing our expertise in digital transformation solutions, especially in the automation space.

- Develop and lead high performing program and project managers, and consulting staff- Lead overall service delivery to clients- Lead and expand portfolio of services to tackle new business opportunities- Explore services/partnership opportunities with product companies with regards to their implementations and operation. - Improve internal communication process, advance workflow to augment productivity of the delivery teams- Create organizational hierarchy (with no harm to “open office” work culture) to encourage timely information flow in identifying problems, and create workplace for healthy employee engagement- Tie company goals with employee goals to augment quality of delivery- To ensure fiscal discipline in spends and investments and align them with projected and achievable growth rate to sustain the business- Lay out priority goals (goals for growing the company) and Sustaining Goals (for running the smooth operations) of the enterprise. Communicate and ensure the goals are measurable through metrics- Develop a workplace of 1) Candid performance assessment, 2) Commendation & Gratitude, and 3) Motivation- Oversee design, marketing, promotion, delivery and quality of programs (operations, sales, and prospecting)- Financial, Tax, Risk and Facilities Management - Recommend yearly budget for board of director’s approval, prudently manage organization’s resources, within those budget guidelines- Forward-looking to ensure for change opportunities (to assess and steer direction as challenges or opportunities appear). Pivot business strategy - Client engagement - Meet remote every Quarter to evaluate services and take customer feedback, - Execute on best practices for 1) People management, 2) Asset creation and management, and 3) other company resources to make the best use of them to increase profitability- Execute a healthy procurement mechanism and fiscal discipline in spending and expense- Create meaningful year after year profitable growth

Service Delivery* Responsible for service delivery to all Indmax customers* Second Point of Management Escalation for service escalations Sales and Business Development* Instrumental in developing sales process and deploying metrics to measure progress and target realizations* Responsible for sales forecasting, Pre-sales engagement, Presentations, and Requirement gatheringProcess/Metrics Management* Responsible for developing Tiered NetOps/DC-Ops/Tech-Ops and DevOps process Project/Client Operations Management* Responsible for entire services operations across a complete portfolio of services.* Responsible for delivery operations for all customer projectsSecurity Audit and Compliance* Responsible for ISMS Internal Audits, Annual Surveillance audits towards ISO 27001 Certification* Responsible to ensure Security compliance with customer requirements such as PHI, PII, PCI DSS, * * HIPAA, FedRAMP, ISO27001, HiTech, SSAE16, SOC I and II, etcCompliance reports to the client, which includes VAPT data, Secure Logs, Copy of internal audit reportsRecruitment/Resourcing* Responsible to ensure resourcing in place as agreed as part of client engagement or services requirement* Balance FTE and Bench count to be able to deliver non-disruptive 24x7 Support services and address attrition.Business/Operations Pricing* Responsible to develop service catalog for a portfolio of services* Responsible to develop sustainable process methodology concerning pricing to ensure maintenance of operating margin to sustain growth and incremental investment needsIT Service Management Consulting* To consult client(s) on ITIL/ISO20000 based IT Operational processes to ensure measurable delivery/consumption of Technical operation services by business/users/department etc.* Owns service management competency at IndmaxSite Operations * Responsible to ensure site operations at four Indmax Service Delivery centers Houston, USA, Hyderabad, and Coimbatore, India

# Requirement Gathering: Interacting with the Client/Customer/User to identify & document new business/ technical platform support requirements.# Project Initiation: proposing and designing application platform support solutions to meet customer requirements and revises as appropriate to meet changing needs and requirements.# Project Planning: Planning for deliverables within agreed time, cost and quality standards. Create Schedule, Assigns tasks, deadlines and milestones for all resources.# Project Accounting: Cost-Benefit Analysis to get the Effort/Resource/Budget Estimates and Analyzes profitability, revenue, margins, bill rates and utilization.# Documentation: Designing Functional/Business Requirement Specification, documenting manuals(SOPs,SLAs,OLAs,UCs)creating presentations and demos.# Security Management: Collaborating with Internal Security & Support groups for Risk assessment, Mitigation & adherence to corporate security policies# Audit & Compliance: Involving in various audits for the projects, closing audit points, ensuring compliance to regulatory & compliance requirements.# Operation and Support: Coordinating with Support teams for resolving issues in the live systems, proactively ensuring the overall health of production infrastructure

# Member of eBHS (e-Business Hosting Services) line of business# Responsible for IT Infrastructure Management of eBHS Commercial Customers of IBM UK# Member of IT Operations Management team of IBM UK's Managed Services Customers (e-business portfolio)# Responsible for IT Service Management deliverables # Collaborate with IBM Delivery Centers (IDC) at Warwick ( UK), Poughkeepsie (USA), and Budapest ( Hungary) to ensuring uptime, availability, and resilience of customers hosted in IBM DCs# Part of IBM's Managed Services for the eBHS UK.# Draft SOPs and Work Instructions for service deliverables# Collaborate with other Technical Resolver Groups (Middleware, DB, Network, Patching, Development)# Accountable to Customer ( eBusiness) Service Delivery Managers and Deliver project Executives# Developed Value Stream Mapping for implementation of IBM Global Delivery Framework Initiative ( Lean Six Sigma) across ITD ( Integrated Technology Delivery)# Owned Web Commerce Operations/Service Management for significant customers of IBM UK

# Responsible for completing the curriculums of the students/aspirants preparing for UPSC Civil Services exams.# Handling all type of lecturing work in accordance with the role.# Area of Specialities: > Psychological well being and Mental Disorders; rehabilitation psychology > Work Psychology and Organisational Behaviour > Application of Psychology to Educational Field > Community Psychology; Psychology of gender > Psychology and Economic development > Application of Psychology in Information Technology and Mass Media > Environmental psychology-effects of noise, pollution and crowding ( proxemics)