Praveen Gopalakrishnan Email & Phone Number

Houston, Texas, United States

We at Indmax are excited to announce that we are changing our Corporate identity from Indmax Inc to Cognisive Consulting Inc. Over the last 15 years, Indmax business has evolved from being a Managed DC/Cloud Operations to a multi-service provider providing technology-agnostic consulting and support services across multi-vertical clientele in the Technology Operations arena. The adoption of Cognisive reflects the company’s emphasis on growing our expertise in digital transformation solutions, especially in the automation space.

San Francisco Bay Area

- Develop and lead high performing program and project managers, and consulting staff- Lead overall service delivery to clients- Lead and expand portfolio of services to tackle new business opportunities- Explore services/partnership opportunities with product companies with regards to their implementations and operation. - Improve internal communication process, advance workflow to augment productivity of the delivery teams- Create organizational hierarchy (with no harm to “open office” work culture) to encourage timely information flow in identifying problems, and create workplace for healthy employee engagement- Tie company goals with employee goals to augment quality of delivery- To ensure fiscal discipline in spends and investments and align them with projected and achievable growth rate to sustain the business- Lay out priority goals (goals for growing the company) and Sustaining Goals (for running the smooth operations) of the enterprise. Communicate and ensure the goals are measurable through metrics- Develop a workplace of 1) Candid performance assessment, 2) Commendation & Gratitude, and 3) Motivation- Oversee design, marketing, promotion, delivery and quality of programs (operations, sales, and prospecting)- Financial, Tax, Risk and Facilities Management - Recommend yearly budget for board of director’s approval, prudently manage organization’s resources, within those budget guidelines- Forward-looking to ensure for change opportunities (to assess and steer direction as challenges or opportunities appear). Pivot business strategy - Client engagement - Meet remote every Quarter to evaluate services and take customer feedback, - Execute on best practices for 1) People management, 2) Asset creation and management, and 3) other company resources to make the best use of them to increase profitability- Execute a healthy procurement mechanism and fiscal discipline in spending and expense- Create meaningful year after year profitable growth

San Francisco Bay Area

Service Delivery* Responsible for service delivery to all Indmax customers* Second Point of Management Escalation for service escalations Sales and Business Development* Instrumental in developing sales process and deploying metrics to measure progress and target realizations* Responsible for sales forecasting, Pre-sales engagement, Presentations, and Requirement gatheringProcess/Metrics Management* Responsible for developing Tiered NetOps/DC-Ops/Tech-Ops and DevOps process Project/Client Operations Management* Responsible for entire services operations across a complete portfolio of services.* Responsible for delivery operations for all customer projectsSecurity Audit and Compliance* Responsible for ISMS Internal Audits, Annual Surveillance audits towards ISO 27001 Certification* Responsible to ensure Security compliance with customer requirements such as PHI, PII, PCI DSS, * * HIPAA, FedRAMP, ISO27001, HiTech, SSAE16, SOC I and II, etcCompliance reports to the client, which includes VAPT data, Secure Logs, Copy of internal audit reportsRecruitment/Resourcing* Responsible to ensure resourcing in place as agreed as part of client engagement or services requirement* Balance FTE and Bench count to be able to deliver non-disruptive 24x7 Support services and address attrition.Business/Operations Pricing* Responsible to develop service catalog for a portfolio of services* Responsible to develop sustainable process methodology concerning pricing to ensure maintenance of operating margin to sustain growth and incremental investment needsIT Service Management Consulting* To consult client(s) on ITIL/ISO20000 based IT Operational processes to ensure measurable delivery/consumption of Technical operation services by business/users/department etc.* Owns service management competency at IndmaxSite Operations * Responsible to ensure site operations at four Indmax Service Delivery centers Houston, USA, Hyderabad, and Coimbatore, India

Hyderabad Area, India

# Requirement Gathering: Interacting with the Client/Customer/User to identify & document new business/ technical platform support requirements.# Project Initiation: proposing and designing application platform support solutions to meet customer requirements and revises as appropriate to meet changing needs and requirements.# Project Planning: Planning for deliverables within agreed time, cost and quality standards. Create Schedule, Assigns tasks, deadlines and milestones for all resources.# Project Accounting: Cost-Benefit Analysis to get the Effort/Resource/Budget Estimates and Analyzes profitability, revenue, margins, bill rates and utilization.# Documentation: Designing Functional/Business Requirement Specification, documenting manuals(SOPs,SLAs,OLAs,UCs)creating presentations and demos.# Security Management: Collaborating with Internal Security & Support groups for Risk assessment, Mitigation & adherence to corporate security policies# Audit & Compliance: Involving in various audits for the projects, closing audit points, ensuring compliance to regulatory & compliance requirements.# Operation and Support: Coordinating with Support teams for resolving issues in the live systems, proactively ensuring the overall health of production infrastructure

Bangalore And Hyderabad

# Member of eBHS (e-Business Hosting Services) line of business# Responsible for IT Infrastructure Management of eBHS Commercial Customers of IBM UK# Member of IT Operations Management team of IBM UK's Managed Services Customers (e-business portfolio)# Responsible for IT Service Management deliverables # Collaborate with IBM Delivery Centers (IDC) at Warwick ( UK), Poughkeepsie (USA), and Budapest ( Hungary) to ensuring uptime, availability, and resilience of customers hosted in IBM DCs# Part of IBM's Managed Services for the eBHS UK.# Draft SOPs and Work Instructions for service deliverables# Collaborate with other Technical Resolver Groups (Middleware, DB, Network, Patching, Development)# Accountable to Customer ( eBusiness) Service Delivery Managers and Deliver project Executives# Developed Value Stream Mapping for implementation of IBM Global Delivery Framework Initiative ( Lean Six Sigma) across ITD ( Integrated Technology Delivery)# Owned Web Commerce Operations/Service Management for significant customers of IBM UK

New Delhi, India

# Responsible for completing the curriculums of the students/aspirants preparing for UPSC Civil Services exams.# Handling all type of lecturing work in accordance with the role.# Area of Specialities: > Psychological well being and Mental Disorders; rehabilitation psychology > Work Psychology and Organisational Behaviour > Application of Psychology to Educational Field > Community Psychology; Psychology of gender > Psychology and Economic development > Application of Psychology in Information Technology and Mass Media > Environmental psychology-effects of noise, pollution and crowding ( proxemics)

Bachelor Of Laws - Llb

Bachelors In Engineering, Electrical And Electronics

Activities and Societies: IEEE Student Chapter, AEEE, Red Cross IndiaFounder Member of WWW.JUNIORINDIA.COM - A Youth portal.

Mathematics, Science And Computers

Mathematics, Science and Computers