Praveen Arora Email and Phone Number
Change Professional with Experience of leading organization change Journey - Quality, Transformation, Business Engineering, Operational Excellence and Digitization.Establishing Quality Processes within the organization to ensure a culture of first time right, participative management, preventing defects, breaking functional silo's and addressing root of process issues. As part of digitization journey, selected low code no code (LCNC) platform and established development capability in line with lean methodology. LCNC enabled speed and low cost automation.At customer support center, team achieved multifold improvement in productivity, TAT and quality without any major investment in technology / skill using daily management practices - Some of these experiential stories helped conceptualize Daily Work Management (DWM) Model based on Lean principles. Replicated DWM across processes.Transformation journey spanning processes in services and manufacturing industry helped me learn and same is also recognized by industry forums. Got recognition for the organization for its efforts towards excellence and customer service.Experience led me build a system which uses change framework to achieve superior performance from the people and hence success for individuals and teams. Same is appreciated by impacted individuals through their feedback: “It gave a new perspective to existing business model”. Contribution is also appreciated by an industry forum by conferring 2018 India Leadership Award “Leadership with purpose”.Created transformation maturity assessment framework for assessing and improving the transformation balance between Degree of change, speed and investment. This is aimed at achieving 10-20% improvement in a quarter with no / minimal investment and +60% improvement when investing in form of automation / RPA or an alternate mode. Further created multi-dimensional Quality model and traveled globally for its deployment.Some of the other interventions include Transformation roadshow, Process Modeling, Process simulation based workshops, Daily Work Management model, etc. These interventions are designed to fulfill specific purpose.
Bharti Airtel Foundation
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Head Of QualityBharti Airtel Foundation Oct 2021 - PresentGurugram, Haryana, IndiaLeading team of Quality Professionals responsible for Quality Assurance and Improvement.- Process re-design and Digitization.- Process audits and strengthening controls.- Cross functional initiatives to break silos and ensure services are delivered.- Identify and bridge process gaps for efficient delivery by field operations.- Get feedback from internal and external stakeholders through surveys, visits, assessments and interviews including internal customer surveys, vendor satisfaction surveys, donor survey, etc. Feedback is analysed for improvements.- Strategic and Functional Projects focused on key metrics.- Application of multiple transformation approaches involving People, Process Simplification, Operating Model Changes and Automation.
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PartnerFgnc Consulting Sep 2016 - Oct 2021Mumbai Area, IndiaLeading process transformation for clients like Wipro, Infosys, Accenture, Motilal Oswal Financial Services, HDFCLife, Lumina Datamatics using multiple transformation methodologies including process modelling, standardization, value analysis and automation.MIWA - An FGnC Model for process optimization is step by step approach for improvement in productivity and customer experience.Masters Transformation conference - An flagship event to ensure good practices are exchanged by leaders and contributors are recognized. FGnC facilitate creation of an able organisation where its people are equipped with relevant excellence tools / methodology and drive meaningful change to Grow business.FGnC philosophy is centered on key values to ensure we remain trusted partner with our esteemed clients in creating its success stories. Recent service Industry Excellence Award for lean implementation at its client organisation is the example.Model include specific delivery customized based on need of organization following broad framework derived from global result oriented practices. Experience of success in varied business environment provides unmatched conviction in leading result for client organization. Having seen organization from leadership position, FGnC Consultants understands organization needs and ways to fulfill.FGnC flagship program "Young Change Leadership " is enabling young talent to achieve success in its goal using sound management practices. Program exposes young talent to industry practices and help achieve early success.
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Sr Vice President And Group Head Excellence And Customer ServiceMotilal Oswal Financial Services Ltd Sep 2012 - Aug 2016Mumbai Area, IndiaLeading change program to drive achievement of strategic goals, customer orientation, drive performance culture, strengthen employee experience, knowledge sharing and strengthen change DNA for the organization. Partner with business in end to end business development through high impact projects. Enabling customer focused strategies for acquisition, client and partner engagement and overall growth.Some of the focused programs helping build competency include: Champion Workshop for Sr Leaders, Theme based workshops, Lean and Six Sigma Academy for focused groups, Operations Effectiveness workshop, Zero Defect Workshop, Problem solving & Mistake Proofing workshop, etcCreating culture of proactive service which enable customer and partner to become self reliant. Some of the initiatives include: Establishing Kaizen as way of life, Competency building program through knowledge assessment followed by learning initiatives like One point lessons (Peer learning), Learning capsules, New Joiner Assimilation, Milestone Program, RnR based on measurable performance @ individual level, Structured feedback mechanism, Quality Assurance program, Building leadership at Supervisory levels, etc. Result of initiatives are reflected in customer feedback and Green Metrices -
Business Engineering Partner (Transformation & Business Engineering)Deutsche Bank May 2008 - Sep 2012BangaloreGlobal Quality Assurance Program – Designed and rolled out multi-dimensional transaction quality model across global locations with due consideration of varied process needs. Model deployment considered regional requirements and hence custom made solutions were adopted including supervisory review model.Design and creation of utilities – Front to back study of business leading to carving out noncore processes into specialized utilities. On boarding utility, Query handling utility, invoice utility, Travel and expense utility, etc as business offering for local and global needs.People SPAN Framework to optimize Tooth to tail ratio – Management bandwidth to manage processesFront to back Global project delivery – led delivery over end to end global strategic projects working with multi functional global teams having presence in US, UK and Asia. Significant projects include T0 submission of Derivatives trade as per new regulation, STP Rate improvement, Reduction in Nostro Breaks, front to back productivity improvement, Backlog reduction, Query reduction, Cycle time reduction, Error reduction, Functional Realignment, Line Balancing and Strategic Operating Model Changes.Productivity Improvement - Led 40% productivity improvement targets for assigned business units which involved end to end transformation.Global CI representative from India -
Quality ManagerInfosys Bpo Jan 2007 - May 2008Bangalore•Quality Head for multiple engagements spread across 2 locations to drive Quality and Operational Excellence•Mentor team of Black Belt•Improvement in process Capability for the engagement •Improve Customer Satisfaction•Improve overall Capability of Engagement•Drive improvement over critical metrics•De-risking of processes•Implementation of Operations Methodology•Capability Building at floor -
Black BeltHp Global Ebusiness Jun 2006 - Jan 2007BangaloreQuality improvement for F&A Processes
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Site Head - Wcm / Operational ExcellenceSaint Gobain Group (Grindwell Norton Limited) Jan 2005 - Jun 2006Nagpur Area, IndiaWith focus to improve Operational Effectiveness and manage cost, Initiated Operational excellence function as part of Corporate Strategy. Leading unit wide Change Agenda, helped management build change mindset at floor through use of OPEX Methods. Motivated teams to generate 500 + ideas in first quarter of program launch. Use of Lean menthods helped productivity improvement, Reduce waste and Reduce end to end TAT. DOE helped build improvised product and Improve consistency in delivery leading to Improved Customer Satisfaction.
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Section Head - Wcm / Operational ExcellenceGrasim Industries Ltd (Aditya Birla Group) Sep 1998 - Jan 2005Quality and Operational ExcellenceWCM/ TPM, Quality improvement using Six Sigma Methodology, Waste Elimination / MUDA, Performance ManagementTheme Based CampaignEncourage Employee involvement through Motivational SchemesCompetency Building at FloorInitiated WCM in Grasim – South Cement Division
Praveen Arora Education Details
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Hr -
Dharampeth Science CollegeScience -
Asha Modern SchoolSsc
Frequently Asked Questions about Praveen Arora
What company does Praveen Arora work for?
Praveen Arora works for Bharti Airtel Foundation
What is Praveen Arora's role at the current company?
Praveen Arora's current role is Certified Quality Leader, LSS Master Black Belt, Success Coach, Excellence Assessor and Author.
What schools did Praveen Arora attend?
Praveen Arora attended Mba (Hr), Be, Maulana Azad National Institute Of Technology, Dharampeth Science College, Asha Modern School.
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Praveen Arora
Gurgaon3hotmail.com, gmail.com, ericsson.com -
Praveen Arora
Mumbai -
Praveen Arora
Vice President - Iot | Ex Accenture Strategy | Ix.O | Building Digital OrganizationsGurgaon4yahoo.com, accenture.com, tatacommunications.com, accenture.com3 +186075XXXXX
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Praveen Arora
Vice President (Corporate & Investment Banking) | Acma | Acs | Mba | Pgdfm | Dbf | Armed Forces VeteranNew Delhi1yahoo.com
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