Senior System Administrator
Current* Provided technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks.* Diagnosed and resolved technical hardware and software issues promptly, including desktop/laptop computers, printers, mobile devices, and peripherals.* Performed routine maintenance tasks such as software updates, patches, and system backups to ensure smooth and secure operation of IT infrastructure.* Assisted users in setting up new accounts, resetting passwords, and configuring software applications. Provide training and guidance to employees on the use of IT systems and software.* Assisted in the setup, configuration, and maintenance of local area networks (LANs), including switches, routers, and firewalls. Monitor network performance and troubleshoot connectivity issues.* Installed, configured, and upgraded hardware components and software applications according to company standards and procedures.* Implemented and enforced security measures to protect company data and IT assets from unauthorized access, viruses, and malware. Monitor security logs and investigate security incidents as needed.* Maintained accurate records and documentation of IT inventory, software licenses, technical procedures, and troubleshooting steps. Update documentation as necessary to reflect changes in the IT environment.* Coordinated with external vendors and service providers for procurement, support, and maintenance of IT equipment and services. Evaluate vendor products and services to ensure they meet company requirements and standards.
