Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.Spearheaded the implementation of cloud-based analytics solutions, improving data accessibility and decision-making processes.Collaborated with IT and project management teams to streamline workflows and enhance productivity through innovative cloud solutions.Managed stakeholder communications, ensuring project alignment with business objectives and timely delivery.Led the development of data-driven strategies to optimize operational efficiency and boost business growth.Played a key role in setting up Salesforce Sales Cloud for the client, enhancing customer relationship management and sales efficiency.Developed and managed dashboards on Looker Studio for the relaunch of a Productivity tool for developers, providing critical insights and analytics to support business decisions.

Led cross-functional teams in the delivery of high-impact consulting projects, ensuring alignment with client objectives and expectations.Developed and implemented strategic solutions to complex business challenges, driving process improvements and operational efficiency.Managed client relationships, providing expert advice and guidance to support their strategic goals and initiatives.Conducted in-depth market research and analysis to inform business strategies and decision-making.Collaborated with stakeholders to identify opportunities for growth and innovation, facilitating workshops and training sessions to enhance team capabilities.Oversaw project timelines, budgets, and resources, ensuring successful project completion and client satisfaction.Contributed to business development activities, including proposal writing and client presentations, to secure new consulting engagements.

• Work with CEO for review deck’s, Weekly reports from DR’s and follow up with DR’s for pending action items from OKR’s or previous meetings.• Involved in legal process and SOW’s to be timely signed and escalated if needed. • Keeping an eye on NPS and handle escalations and get goodwill approvals from leadership team with complete account analysis.• Working as a catalyst between Sales, Delivery and Finance to meet company goals.• Highlight possible attritions or issues within team to CEO or if any attention needed in particular department or they need any support/push to achieve targets.• Prepare minutes of meetings, agendas, memos and route to appropriate personnel in a timely and efficient manner.• Maintains confidentiality and uses a high degree of discretion.• Responsible for administrative support, including managing calendars, organizing business/team meetings and conferences, scheduling appointments.• Responsible for planning travel and expenses of Topcoder team.• Provide logistical and coordination support for business events/off-sites in a timely manner (e.g. itinerary planning, travel booking, venue, costing, etc.)

 Joined as TSE, then promoted in Level-2 team and supported all Windows (7, 8, 8. 1 and 10) and Office (MS Word, Excel, PowerPoint and Outlook) core troubleshooting issues. Domain: Customer Service, Resolving customer technical queries by handing inbound calls and chat in Microsoft related to MS Word, Excel, Outlook issues. Directly accountable for managing teams up to 20 TSE’s and SME’s. Interacting with Support functions for staffing & scheduling requirements, performance reporting Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets. Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increase productivity. Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's/clients standards. Motivate staff and develop effective working relationships with peers, executives and clients. Personally coach, train and mentor direct subordinates. To make necessary changes in staffing based on day of week, Call volume and other anticipated events. Direct Client interaction, correspondences with client and its customers. Identifying capacity limitations & bottlenecks and process problems and bringing about improvements in the same.Client Relationship Management• Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.• Enhancing customer satisfaction matrices, ensuring speedy resolution of queries & grievances.• Also handled Transition and Nesting for 1 year.

• It was a very long journey and a good experience which helped in overall personality development.• Started as a Data Entry Operator.• Promoted as a Crime Reporter in 2009.• Represented the newspaper in almost all press conferences (Govt., Private sector, Politics).• Promoted as a Chief Editor in 2011 which was all about time management and page designing and compilation of news and to prioritize them on the newspaper.• Promoted as a Marketing Manager for the newspaper in 2013.• Worked closely with colleagues to identify the process challenges and finding out the solution to implement them in terms of Lean idea to improve the quality of the product.