Established in the heart of Brisbane, we absolutely love providing IT Support and Solutions to SMEs across Queensland. It’s because we understand that no matter the industry you’re in, technology is the way forward in maximizing your business to get to the next level. We’re not only your IT Support Provider – We’re your trusted IT Support Partner working in parallel with your business as you continue to grow.From fixing collapsed networks, rebuilding and implementing cloud or on-premise solutions, ensuring all your devices are secure on the network, ensuring your data is backed up and protected to the day to day operations of IT upkeep & support, we’ve seen it all. Reach out today for an onsite visit so we can assess where you’re at and provide guidance on where you need to be.---- Roles and Responsibilities -----• End-user support / Helpdesk Support on Voice call, Email & Tickets• Supporting Australian clients to run their IT systems smoothly• Server monitoring and management• O365 management • Intune and Endpoint Security• Active Directory OU, user & groups management (New user creation, password reset, account unlock, assigning rights)• Managing Windows-Clients (Laptop/Desktops) Servers on premise and cloud environments, Network devices, Printers, IP Phones Bio-metric devices• Workstation configuration & management• Remote monitoring and management• Mobile device management• Azure Active Directory• ConnectWise Automate• Host Server and virtual machines monitoring and maintenance.• Client laptop desktop monitoring, maintenance, and support• Google Workplace• Printer Support -Configuration and maintenance.• IP Phones configuration and management• Incident Management · Remote Infrastructure Managemet• Office 365 Administration• Systems Analysis• Portals: Atera · IT Boost · IT Glue Connect Wise, O365• Microsoft Azure · SharePoint Administration - Email account creation configuration and support• IT Infrastructure Management

Outline System India Pvt Ltd. helps organizations, identify, recruit and select the best talent for either contract or permanent positions. Through effective specifically targeted supplemental staffing services, we help organizations derive more value from their investment and better equip them for the competitive business environment of tomorrow. Our services widely can be categorized into IT Staffing Services, General Services and Project Services.---- Roles and Responsibilities -----● End-user support / Helpdesk Support on VOIP, Email & Tickets● Provided remote support to Indian US and Canadian users.● Active Directory OU, user & groups management (New user creation, password reset, account unlock, assigning rights)● Workstation configuration & management● Email ID creation and configuration for new users on MS O355, Hostway.● Assisting users remotely using Dameware, Any desk, TeamViewer, RDP. Quick assist and Microsoft teams.● Working on Ticket portals: Manage Engine, Support Pal and providing support within SLA according to the severity levels● Domain joining on Laptops/workstations/servers in the network.● Installing, configuring, testing, and maintaining operating systems & application software● Data Backup and restore● System format, OS installation & Creation of drive partition.● MS Outlook configuration & support● O365 Administration & support● Configured hardware, devices, and software to set up workstations for employees and set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.

---- Roles and Responsibilities -----● Laptop configuration and support● Installing, configuring, testing, and maintaining operating systems, application software● Office 365, Installation, and support● Ticket creation and closure within TAT on SNOW (Service Now) according to the severity levels● Ensuring the highest levels of systems and infrastructure availability● Liaise with vendors and other IT personnel for problem resolution.● Remote desktop support with Connect Wise, Microsoft RDP, MS Teams, Any desk, Team viewer● Domain joining on each laptop/workstation in the network. ● Direct unresolved issues to the next level of support personnel● Asset management | IMAC (install move add change)● IT stock inventory and audit.● Enrolling/ updating users in the biometric device.● Follow up with Clients/Users to ensure their systems are functional.● Hands-on experience with windows 10 operating system ● OS patches installation and upgrades to counter potential threats to the system● Setup and deploy laptop/desktop images along with updating bios and service packs.● Arranging connecting and support for visual/audio conference according to the user requirement● Backup and restoration of user data from non-working laptops ● Configured hardware, devices, and software to set up workstations for employees and set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.● Removed malware, and other threats from laptop and desktop systems and responded to support requests from end users, and patiently walked individuals through basic troubleshooting tasks.

---- Roles and Responsibilities -----● Helpdesk responsibility & support.● Domain ID Creation Domain Joining, ID Deletion, Password reset, Account Unlock-like activities.● Verint id creation/modification/deletion for audio and screen recording on Verint server.● Cisco softphone user id creation/deletion for inbound calling● Addressed user tickets regarding hardware, software, and networking.● Ticket management on managing engines according to severity level and closure within SLA.● Maintained reports like inventory, incident management, downtime tracker, NAR report, voice and screen recording report, daily checklist of Verint recording server. ● Clients’ coordination, vendor coordination, and support.● Operating system installation up-gradation and troubleshooting● Worked in servers and network devices environment.● Provided support to idea inbound and outbound processes regarding network and application-related issues.● Troubleshoot LAN, Wi-fi connectivity issues. ● Windows OS installation over the network● Remote desktop support with MS RDP, Any desk, Team viewer, Dame ware ● Issue escalation to the next level according to the incident and co-ordination with concerned teams ● Common folder creation and user permission management on MS server 2k12● Ensure audio/video recording on Verint server. Daily login and checklist.

---- Roles and Responsibilities -----● End-user support● Installing & troubleshooting windows, mac os, and various application software.● Network testing and provided the resolution to end-users for Wifi and Lan connectivity issues.● Configured hardware, devices, and software to set up workstations for employees and set up new desktop systems and configured laptops for incoming employees, loading required software.● Maintained IT asset inventory. ● Bandwidth Testing ● Coordination with vendors ● MS outlook configuration and support.