Selection and Monitoring

• Developed and initiated projects, managed costs, and monitored performance.• Managed all phases of projects from procurement to commission.• Identified plans and resources required to meet project goals and objectives.• Built successful project plans covering objectives, resources and staffing to meetschedules.• Orchestrated projects within strict timeframes and budget constraints by solvingcomplex problems and working closely with senior leaders.• Modified and directed project plans to meet organisational needs.• Maintained open communication by presenting regular updates on projectstatus to customers.• Reported regularly to managers on project budget, progress and technicalproblems.• Scheduled and facilitated meetings between project stakeholders to discuss• Reined in project costs while meeting key milestones.• Fostered relationships with vendors to foster positive working relationships.• Eliminated discrepancies in progress by reviewing performance, spend andtimeline.• Provided management for internal personnel, contractors and vendors.• Headed project teams specialising in design and launch activities.• Drove team success through shared vision and recognition of qualityperformance.• Verified quality of deliverables and conformance to specifications beforesubmitting to clients.

• Siebel CRM Operations support engineer for a leading Telecom Service provider.• Involved in MOB (Maintenance of Business)• Provided technical solutions to problems using tickets and service requests.• Send clarifications to Customer for resolution of the operational issues.• Good command over telecom operations, campaign management system.