Network - support and maintenance Telecom - provisioning and support PC - provisioning, support and maintenance

• Discussing user needs and setting up Avaya and Cisco phones and voicemail with recommended features as per user needs• Setting up switchboards with after hours call support and dial by name configurations• Building and troubleshooting international hotlines for users• Making changes to Avaya VOIP Services, Dial Plan, Route, Patterns, COR, COS, AAR and ARS tables and using Message Sequence Trace, List Trace and Wireshark for checking and troubleshooting call flow errors if… Show more • Discussing user needs and setting up Avaya and Cisco phones and voicemail with recommended features as per user needs• Setting up switchboards with after hours call support and dial by name configurations• Building and troubleshooting international hotlines for users• Making changes to Avaya VOIP Services, Dial Plan, Route, Patterns, COR, COS, AAR and ARS tables and using Message Sequence Trace, List Trace and Wireshark for checking and troubleshooting call flow errors if necessary• Performing GoLive, rack and stack, cleanup or maintenance on servers in a regular basic • Worked with on-site tech on resolving technical issues with the phones or servers• Assisted in migration and setup of servers Show less

• Providing remote engineering post-sales service support of hardware, software, Linux OS and applications for Avaya customers, field service team members and Business Partners• Working on Avaya Aura Communication manager, System Platform, System Manager, Session Manager, Avaya Gateways (G350, G450, G650, G700), S8xxx servers, ISDN, PRI/BRI and SIP trunks, Media Modules, IPSI’s, MEDPROs, CLANs and VoIP protocols such as SIP and H.323• Performed software and firmware upgrades for… Show more • Providing remote engineering post-sales service support of hardware, software, Linux OS and applications for Avaya customers, field service team members and Business Partners• Working on Avaya Aura Communication manager, System Platform, System Manager, Session Manager, Avaya Gateways (G350, G450, G650, G700), S8xxx servers, ISDN, PRI/BRI and SIP trunks, Media Modules, IPSI’s, MEDPROs, CLANs and VoIP protocols such as SIP and H.323• Performed software and firmware upgrades for customers• Root Cause Analysis and resolution of voice and data communication issues• Improving client reference by writing reports and maintaining documentations• Improving server and gateway performance by identifying problems and recommending appropriate changes• Project management activities include planning, status reporting, timely updates to customer, maintaining client relationships • Interacting with customers and business partners via phone, E-mail and video chat. Show less

• Assessed customer needs accurately and promptly; providing them with timely service and memorable experience. • Exhibited ability to work under pressure while ensuring customer needs were fulfilled• Developed leadership qualities working as the acting supervisor.• Developed strong team work skills when working with crew and management.• Demonstrated excellent customer attention, building and maintaining enduring customer relationships