• ERP solution which includes SAP, MS-Dynamics 365• RP Project Management and Implementation, Solution Architect & Support, • Client communication, requirements gathering and analyzing, SRS Preparation, Test Plan Preparation, Task Allocation, Product Implementation and End user training for ERP • Coordinate with the project leaders and team members to ensure application quality. • Enhanced maintenance and support to the client • Level I (Onsite Support) and Level II… Show more • ERP solution which includes SAP, MS-Dynamics 365• RP Project Management and Implementation, Solution Architect & Support, • Client communication, requirements gathering and analyzing, SRS Preparation, Test Plan Preparation, Task Allocation, Product Implementation and End user training for ERP • Coordinate with the project leaders and team members to ensure application quality. • Enhanced maintenance and support to the client • Level I (Onsite Support) and Level II (Offshore) Support for various clients. • Project Tracking & Analysis Reporting • Maintaining Checklist for Individual Client. • Analyzing and Fine Tuning the Client Requirements.• Data Center setup from Scratch with Requirement analysis capacity planning, • Vendor & Resource Management for project• Setup complete IT landscapes for 5 star Hotel properties Show less

• Leading SAP implementation & Rolling out for Aquamist Mineral Water company• Collecting data for SAP implementation and rollout• Keeping close eye on the SAP issues, raising tickets for the same for quick resolution through SAP Helpdesk• Managing IT portfolio for Aquamist & other group companies• IT Infrastructure & Security upgrade for existing infrastructure

Managing IT portfolio for 8 Companies of the Multiple Group of Companies including Porsche & Bentley • IT Infrastructure setup for new project and upgrade• IT Security Policies and Procedure development • Application Development & Support• SAP B1 & Customized ERP • Cloud system Support and Application hosting• MIS: Data Analysis for trends and performance management • Vendor Management• Compliance management (Hardware & Software License) for various customer… Show more Managing IT portfolio for 8 Companies of the Multiple Group of Companies including Porsche & Bentley • IT Infrastructure setup for new project and upgrade• IT Security Policies and Procedure development • Application Development & Support• SAP B1 & Customized ERP • Cloud system Support and Application hosting• MIS: Data Analysis for trends and performance management • Vendor Management• Compliance management (Hardware & Software License) for various customer audits• Process improvement and implementation• Developing system for various business requirements• Website Development & Management• Centralised CCTV Surveillance system implementation Show less

Reporting to CIO (US) & CFO (India)o Responsible for IT infrastructure and operations for Aramark India along with 5 Regional officeso Defining SOPs for the department and user awarenesso Defining departmental strategies, Policies & Procedureso Involve in various application development projects like ERP and other apps required by business.o Ensuring the smooth running of all IT Infrastructure services for all India locationo Asset management (H/W & S/W - Procurement… Show more Reporting to CIO (US) & CFO (India)o Responsible for IT infrastructure and operations for Aramark India along with 5 Regional officeso Defining SOPs for the department and user awarenesso Defining departmental strategies, Policies & Procedureso Involve in various application development projects like ERP and other apps required by business.o Ensuring the smooth running of all IT Infrastructure services for all India locationo Asset management (H/W & S/W - Procurement, allocation & inventory control)o Software License Compliance Management o Managing various IT Vendors & Suppliers for the organization.o Making cost effective recommendations for improvements on the existing IT infrastructure setup.o Team mentoring and ensuring their professional growtho Provides & Shares information/knowledge, related to technology, to help desk engineer, users & managemento Technical POCs for business requiremento Technology Solutioning for Business Operation like mobility based innovative POS, Auditing & Inspection Show less

• Managing the entire IT & Technical operation for Mumbai location• Ensuring the smooth running of all IT Infrastructure for Mumbai location• Ensuring maximum uptime for IT Infrastructure & related resources• Setting up the complete Data Centre & IT (Hardware | Network | Software) infrastructure for Mumbai office• Procuring IT hardware & software and its stock taking & inventory management • Managing various IT Vendors & Suppliers for the organization.• Making cost… Show more • Managing the entire IT & Technical operation for Mumbai location• Ensuring the smooth running of all IT Infrastructure for Mumbai location• Ensuring maximum uptime for IT Infrastructure & related resources• Setting up the complete Data Centre & IT (Hardware | Network | Software) infrastructure for Mumbai office• Procuring IT hardware & software and its stock taking & inventory management • Managing various IT Vendors & Suppliers for the organization.• Making cost effective recommendations for improvements on the existing IT infrastructure setup.• Administering compliance requirements of IT Infrastructure such as Servers, Desktops, Softwares & Antivirus with documentation & its record keeping. • Administering & allocating IT Infrastructure assets i.e. desktops & laptops.• Provides & Shares information/knowledge, related to technology, to helpdesk engineers, users & management Show less

• Leading a team IT engineers for rendering IT Infrastructure services & support. Assigning roles & responsibilities to the IT team. • Establish IT departmental goals, objectives, and operating procedures• Ensuring the smooth running of all systems, including anti-virus software, print services and email provision• Conducting performance appraisals for the team• Facing external audits for client project compliance• Making cost effective recommendations for improvements on… Show more • Leading a team IT engineers for rendering IT Infrastructure services & support. Assigning roles & responsibilities to the IT team. • Establish IT departmental goals, objectives, and operating procedures• Ensuring the smooth running of all systems, including anti-virus software, print services and email provision• Conducting performance appraisals for the team• Facing external audits for client project compliance• Making cost effective recommendations for improvements on the existing IT infrastructure setup.• Administering compliance requirements of IT Infrastructure such as Servers, Desktops, Softwares & Antivirus with documentation and record keeping. • Ensuring maximum uptime for IT Infrastructure & resources.• Build/Develop and implement IT Security policies and procedures for organisation.• Performance Management, mentoring & training the IT team.• Process improvement by training the users & helpdesk team, drafting mass mail for general technology usage awareness, IT Infrastructure processes.• Undertook periodic hardware refresh with retirement of old & non-usable assets and procuring new.• Administering & allocating IT Infrastructure assets i.e. desktops & laptops.• Stock taking and inventory management of equipment like Softwares, Desktops, Laptops, Servers, Network Equipment & peripherals• Procuring IT hardware & software and license management.• Renewing & maintaining subscriptions for IT with vendors i.e. Yahoo & Rediff for domain registration & mails, Symantec for Antivirus, Microsoft for software licensing.• Managing various IT Vendors and Suppliers for the organization.• Application management and Support for client business units via helpdesk team for ticket and voice requests. After hours support for critical requests.• Provides & Shares information/knowledge, related to technology, to helpdesk engineers, users and management• Backup management like maintaining back-up data & their movements for offshore storage for BCP/DRP plan. Show less

 Lead a team of 10+ IT engineers for Infrastructure support services with stringent processes & maintained clients’ SLA to support 1500+ users. Identifying, Managing, planning and handling all Infrastructure related requirements of client business units’ viz. Charles Schwab, Citi Bank, JP Morgan Chase, Schneider Electric, Jet Airways, Qatar Airways, US Healthcare  Managing compliance requirements of Infrastructure with documentation and record keeping.  Demonstrated experience… Show more  Lead a team of 10+ IT engineers for Infrastructure support services with stringent processes & maintained clients’ SLA to support 1500+ users. Identifying, Managing, planning and handling all Infrastructure related requirements of client business units’ viz. Charles Schwab, Citi Bank, JP Morgan Chase, Schneider Electric, Jet Airways, Qatar Airways, US Healthcare  Managing compliance requirements of Infrastructure with documentation and record keeping.  Demonstrated experience of facing audits such as ISO, KPMG, STQC& Risk Office Preparing different kinds of MIS reports to be presented to higher management for their review Undertook periodic hardware refresh with retirement of old & non-usable assets and procuring new. Process improvement by training the users & help-desk team, drafting mass mail for general technology usage awareness. Process improvement by reducing the call volume of help-desk team by analyzing monthly call report for repetitive calls and provide fixes for the same. Active participation in mock BCP/DRP Managing, controlling & allocating Infrastructure assets Stock taking and inventory management of IT equipment Managing changes via Change Management process & procurement via purchase requisition for IT equipment. Managing various Vendors and Suppliers Application management and Support for client business units via helpdesk team for ticket and voice requests. After hours support for critical requests. Doing UAT for departmental tools. Managing Incidents like Virus attack, Security process breach, non-compliance etc. Spreading Infrastructure process awareness by delivering departmental inductions & mass mailers Provides & Shares information/knowledge, related to technology, to helpdesk engineers, users and management Backup management like maintaining back-up tapes & their movements for offshore storage as per DRP plan. Show less

Client: Kotak Mahindra Capital Company Ltd. (May 2006 – March 2007) Leading the team of 4 engineers’ for KMCC’s IT dept. for maintaining SLA &supporting their IT infrastructure and Network& 700+ users IT assets management Vendor management and co-ordination  Preparing & maintaining IT infrastructure documentation  Supporting their NSE, BSE trading applicationsClient: Griffin Support Center (December 2005 – May 2006) Leading the team of 4 engineers’ for… Show more Client: Kotak Mahindra Capital Company Ltd. (May 2006 – March 2007) Leading the team of 4 engineers’ for KMCC’s IT dept. for maintaining SLA &supporting their IT infrastructure and Network& 700+ users IT assets management Vendor management and co-ordination  Preparing & maintaining IT infrastructure documentation  Supporting their NSE, BSE trading applicationsClient: Griffin Support Center (December 2005 – May 2006) Leading the team of 4 engineers’ for Griffin Support Centre IT dept. supporting their worldwide network of 22 offices. Maintaining SLA for IT Infrastructure & network and MPLS-VPN connectivity to other locations. Network Monitoring using Solar Winds. Monitoring & maintenance of the Exchange, DC and VERITAS Backup Servers, Cisco VoIP Telephony Coordination with the service providers for maximum Network Up time. Show less

 Leading the team of 4 engineers’ for KMCC’s IT dept. for maintaining SLA &supporting their IT infrastructure and Network& 700+ users IT assets management Vendor management and co-ordination  Preparing & maintaining IT infrastructure documentation  Supporting their NSE, BSE trading applications

Worked for clients like BNP Paribas, Viraj Industries etc.While performing the role of Customer Support Executive, I learned most of the responsibilities, which Support Manager performed.Responsibilities: Giving Technical support for the WAN & Wi-LAN Network & PCs of various customers. Maintaining the WAN Links of the customers. Maintaining the AMC’s of Routers, Leased Line Modems, Leased Lines, VoIP Devices, PCs & Servers Coordinating with the vendors for… Show more Worked for clients like BNP Paribas, Viraj Industries etc.While performing the role of Customer Support Executive, I learned most of the responsibilities, which Support Manager performed.Responsibilities: Giving Technical support for the WAN & Wi-LAN Network & PCs of various customers. Maintaining the WAN Links of the customers. Maintaining the AMC’s of Routers, Leased Line Modems, Leased Lines, VoIP Devices, PCs & Servers Coordinating with the vendors for getting support for supplied products. Revenue collection of the AMC’s. Implementations of the Leased Lines & coordinating with MTNL and BSNL Installing and configuration the Leased Line Modems & Cisco Routers for the WAN setup for various clients.Client: BNP PARIBAS (January 2002 to September 2003)Responsibilities: Maintaining the Leased Lines of Call Center and Back Office Links Installation and Configuration of Servers, Network Printers, Print Servers, Hubs & Switches & other Hardware Installation and Configuration of Various Banking related applications. Managing backup with VERITAS software & managing offsite backup as a part of DRP. Learned various aspects and ISDN / Leased Lines and T1 Lines.Rewards & Recognition: Received best performers award of the year. Show less

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