Pravin Kumar Email & Phone Number

Gurugram, Haryana, India

Gurgaon, India

• Managing a team of 15 account manager, ensuring they meet & exceed their monthly targets. Utilizing CIP GROW model for goal setting and performance discussion in monthly conversation with the team and ensuring team is.
• Met the monthly conversion and selection target for all months. Exceeded target for 9 out of 17 months with an average P2G of 142.2%, highest in the department.
• Identifying and moving accounts stuck in inventory from the time account is placed till suit are approved by the attorney.
• Creating daily performance reports for the team to ensure adherence to the target.
• Conduct hiring process by interviewing candidates for SKIP process.

Gurgaon, India

The role required the onboarding of new hires joining the company. Designed training plan for new hire training. The trainings included of various levels staring form the basic FDCPA to the advance level Skip Tracing techniques. The role was responsible to develop strategies to ensure that all new hire achieve 100% floor target in 3 months from starting.

Gurugram, Haryana, India

Conducted multiple process training for the new hire and internal movements. Created documents that streamlined the process.

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

• Worked for client a, U.K Telecommunication Company – British Telecom
• Part of Calibration(quality) team that did audits on process adherence
• Created daily operation reports such as work allocation, daily performance etc.

Kanpur, Uttar Pradesh, India

Part of a team to work on the central funded Projects on utilizing Fly as environmental friendly source. Air quality index monitoring of Delhi NCR.

Bachelor Of Technology, Civil Engineering, A

Higher Secondary

High School