Pravin Jeva Email & Phone Number

Mount Barker, Sa, Au

Mount Barker, Sa, Au

45 Pirie Street, Adelaide,Sa 5000

This role is responsible for converting new customer enquiries into sales and identifying cross-sell opportunities.Key Responsibilities:• Handle outbound / inbound current and prospective customer sales inquiries• Provide quotations, product information, support and pricing details to effectively sell the features and benefits of salary packaging to employees of specific employer campaigns• Identify and promote cross-sell opportunities with customers• Identify Novated Leasing sales leads and forward leads through to the Fleet Sales teamFor this role I need to have the following Abilities:• Ability to meet individual sales targets• Strong persuasion and influencing skills• Professional, clear and articulate communication (both verbal and written)• Ability to work autonomously and unsupervised in achieving service outcomes• Excellent time management, organisational and prioritising skills

45 Pirie Street, Adelaide 5000

The primary responsibility of this role is to ensure the continued efficient workflow planning and execution for daily activity; optimum activity in Relationship Associate’s diaries, effective logistics- problem-solving.The Relationship Support Officer Role supports the Relationship Managers and the Regional Manager where required.In my role I collaborate with Marketing Team, Customer Relations Team, and divisions of the Sales Team to support our Employer Clients and Customers. Key Responsibilities• Regular communications to key stakeholders, raising visibility on workforce planning issues• Client profile management, create, amend, and notify relevant teams of updates• Assist Relationship Associate’s to help schedule and organise packs for Inductions/Orientations• Ensure all communication with employer sites is recorded correctly in CRM for example phone conversations, email communications etc in the respective fields• Update CRM for Data Integrity ensuring correct employer records, FTE, contacts are populated• Execute on specified employer sends for social media posts/digital tiles that are identified by RMs• Build strong and effective working relationships with customer representatives to achieve business objectives and superior customer satisfaction

45 Pirie Street, Adelaide,Sa 5000

• Achieving soar award, an internal award recognising impeccable customer service, teamwork and meeting key performance index.• Keen problem solver who thinks outside the box and can provide an exceptional customer experience• I am someone who can master complex products and systems effortlessly • Literacy, numeracy and computer literate• Exceptional verbal and written communication skills• Demonstrated attention to detail• Going Above & Beyond in assisting customers to manage their accounts and funds and problem-solve to resolve customer enquiries• Make It Count by building engaging and educating our customers on how to best manage accounts by maximising their tax benefit and minimising their liabilities• Own It by ensuring if, on phones or administration tasks, I deliver on myself and the organisation's promises• Making every day Better Together by demonstrating mutual respect and collaborating with my team, managers, and extended organisation

55 Currie Street, Adelaide,Sa 5000

• Reviewing third party proof of loss, negotiating settlements where necessary• Portfolio Management: Maintaining files, claims follow up and finalizing claim• Ensuring a fair & reasonable outcome for clients• Handling claims information confidentially and professionally• Building and developing internal and external business relationships with loss adjusters, brokers and agents.• Driving service outcomes for internal and external customers• Adhering to all compliance and legislative requirements • Multitask and work in a fast-paced environment• A high attention to detail when reviewing proof of losses, assessment reports and Invoices• Processed payments for Third Party and refunds of excess fees to Insured• Entered details such as payments through Accounts Payable Department, account information and call logs into the computer system.

Telstra Shop Adelaide, 47-49 Rundle Mall, Adelaide Sa 5000

• Achieved “Advocacy” award• Brand Ambassador for StayConnected• A passion for delivering superior customer service• Results-driven and have a determination for exceeding KPI targets• Knowledge and application of conflict resolution principles• Extensive phone and in-person customer service experience.• Excellent with upset/angry customers• Data entry • Operated point of sale and closing procedures accurately and efficiently • Impeccable time management skills• Excellent communication and written skills• Completion of tasks and projects within a specific timeframe while ensuring customer satisfaction• Implemented up-selling strategies• team player who thrives working in a fast-paced environment• Resolved customer complaints and negotiated solutions

Level 1, Building 1, 301 Burwood Hwy, Burwood, Vic, 3125

• Contributed to a sales increase with excellent communication methods and building rapport with clients to increase product sales.• Commended for persuasiveness and customer focus that lead to generate sales.• Scored 100% in all key categories including communication skills, listening skills, problem resolution and politeness.

10 Anson Road, #11-21, International Plaza, Singapore 079903

I have conceptualized and delivered integrated programs across print, digital, mobile and video platforms. Projects completed: Harvey Law Group kart Race Website:• Created a brief after discussing with client and meeting their objectives and goals• Collaborate with the creative team to create poster, website, and sticker decals for the client’s event• Ensured that designs are meeting client’s objective by presenting options and making revisions where necessary • Work with external parties like vendors for print and cost• Drafted quote/ Invoices to client for completed jobsRevamping Harvey Law Group commercial website:• Created an analysis brief by identifying client’s demographics and researching their successful competitor brands • Recommended improvements on the layout, logo design, images and copywriting for website• Sourced images on Getty Images and shutter stock and shared with client for approval• Made a trip to client’s office overseas to present to their employees on the finalised design, content and responsiveness of the product.UBS BANK• Sourced for vendors that will fit the client’s budget for floor stickers and LED screen for their exhibition event. Allianz Global• Worked with Allianz Global on their moving taxi advertisement. The project was to help Allianz Global increase their revenue by having a taxi moving ad that is captivating and grabs the attention of the public and information must be visible. Internal job:• Assisted the copywriting team with market research analysis by Identifying the biggest cinema chain operator in Thailand for our client Sony. Identified why Sony acquired the Sony SRX- R515P 4K Digital Cinema Projection System and its strengths as well as proofread the edited version from the copywriter on the contents for research study • Proofread Bank of Singapore and Credit Suisse brochures to ensure they consistency across contents based on client’s requirements.

138 Market Street, Capital Green Building, Singapore 048946

Chubb provides underwriting and risk management expertise for all major classes of general insurance. The company’s product offerings include Financial Lines, Casualty, Property, Marine, Industry Practices as well as Group insurance solutions for large corporates, multinationals, small and medium-sized businesses.* Support claims handler on resources, standards, data, and contacts.* Review claim submissions and determine eligibility and level of coverage.* File claims, enter data, update databases and reserves with current daily information.* Process client / third party reports in an accurate & timely manner* Update claims management system as required

Singapore, Tanglin Police Division(Echo)

National Service in Singapore, is a statutory requirement for all male Singaporean citizens to undergo a 2-year period of compulsory service in a uniformed service. I served my national service where the Singapore Police Force is the republic’s main Police Agency tasked with maintaining law and order in the island city-state. Singapore has been ranked in the top five positions in the Global competitiveness report in terms of its reliability of police services.

University Of Western Australia, Communication And Media Studies

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Advanced Diploma, Mass Communications

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Professional Certificate, Marketing And Communications Management

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