Responsible for setting direction, training, and providing guidance to the NOC Engineers and Analysts and drive adoption of globally defined incident management, change management and other relevant processes and procedures, as well as compliance and security frameworks, provide valuable structured feedback to the relevant stakeholders to ensure that infrastructure design and service delivery processes will provide 99.999% reliability to CaaS customers.# Technical Management of NOC… Show more Responsible for setting direction, training, and providing guidance to the NOC Engineers and Analysts and drive adoption of globally defined incident management, change management and other relevant processes and procedures, as well as compliance and security frameworks, provide valuable structured feedback to the relevant stakeholders to ensure that infrastructure design and service delivery processes will provide 99.999% reliability to CaaS customers.# Technical Management of NOC resources# Accountable for achieving KPIs as globally set for NOC# Manage and maintain NOC shift roster # Engage in proactive and reactive network/systems event monitoring and incident management # Provides Level 1.5 and Level 2 support for all CaaS data centre infrastructure devices and related services# Accountable for implementing and monitoring Incident Management, Change Management, Security and any other Compliance framework as determined globally for NOC# Provide leadership and actively contribute to improving NOC’s Standard Operating Procedures (SOP) using continuous improvement program# Provide Technical Leadership to NOC for triage, incident management and escalation to relevant CaaS Operations and CIC Application support teams# Triage and resolve Incident (INC), Request (REQ), RFCs and Circuit Providers (CenturyLink) # Work with CaaS Operations teams to set up proactive monitoring and identifying preventative maintenance routines to positively impact on CaaS solution availability # Assist NOC engineers and analysts in monitoring, triage, etc. activities as appropriate during heavy workload periods# Work with the systems and network administration teams to resolve complex issues within specific service level agreement times# Tools/Application – ServiceNow, Nimsoft, Zabbix, Grafana, ThousandEyes, PagerDuty, SalesForce, DUO, Splunk, PowerShell, Cisco, FCM, Hyper-V Show less

Manage and own all network operation functions on shift. Manage incidents, drive investigation, diagnosis and resolution of incidents. Perform Planned and Break/fix changes. Escalation point for clients/Account/SDM/ADM. Accountable ensuring team meet SLAs. Lead, Supervise, and Manage Engineers. Define and Enhance Workflow Processes.# Manage Network Engineers consist of Level 1, Level 2, Level 3 in KL and Manila# Manage and own all Shift operation functions# Manage alerts… Show more Manage and own all network operation functions on shift. Manage incidents, drive investigation, diagnosis and resolution of incidents. Perform Planned and Break/fix changes. Escalation point for clients/Account/SDM/ADM. Accountable ensuring team meet SLAs. Lead, Supervise, and Manage Engineers. Define and Enhance Workflow Processes.# Manage Network Engineers consist of Level 1, Level 2, Level 3 in KL and Manila# Manage and own all Shift operation functions# Manage alerts, incidents, emails, calls and problem cases# Manage escalations and point of contact (POC) during shift operation# Ensure team and department meet SLAs# Monitor and Validate Network Alarms# Drive investigation, diagnosis and resolution of events/incidents/calls/emails# Technical Lead during Severity 1 & 2 Incidents# Perform planned, Emergency & Break/Fix Changes# Provide process feedback and recommendations to management Show less

Support CIA (Chief Internal Auditor) in bringing Audit plan up-to-date and assisting with new methodology implementation. Identify process improvements as added benefit to audit work. Review audit reports prior submission to CIA and couch subordinates# Conduct yearly planned audits on Company General Operations & Branch# Conduct yearly planned audits on Company Information Technology (IT) # Conduct audits on AMLA/Fraud and Anti Money Laundering# Conduct audits on IT… Show more Support CIA (Chief Internal Auditor) in bringing Audit plan up-to-date and assisting with new methodology implementation. Identify process improvements as added benefit to audit work. Review audit reports prior submission to CIA and couch subordinates# Conduct yearly planned audits on Company General Operations & Branch# Conduct yearly planned audits on Company Information Technology (IT) # Conduct audits on AMLA/Fraud and Anti Money Laundering# Conduct audits on IT projects, applications and systems # Conduct yearly audit on Disaster Recovery (DR) # Performed audits on Network Penetration (PENTEST) with Deloitee # Review audit reports prior submission # Assist external auditors on IT audits tasks # Lead and couched internal audit personnel’s Show less

Outsourced to American Home Assurance (AIG) under Helpdesk and MIS department to maintain IT infrastructure , Application & Hardware. Support Servers, Help-Desk, End Users and Network.# Support Network related issues# Ensure Network is available throughout business hours# Install and configure Servers (Windows Server NT, 2000, 2003)# Perform daily backups and patches on Servers# Performed Active Directory Migration# Assisted Users and Agent on IT related matters#… Show more Outsourced to American Home Assurance (AIG) under Helpdesk and MIS department to maintain IT infrastructure , Application & Hardware. Support Servers, Help-Desk, End Users and Network.# Support Network related issues# Ensure Network is available throughout business hours# Install and configure Servers (Windows Server NT, 2000, 2003)# Perform daily backups and patches on Servers# Performed Active Directory Migration# Assisted Users and Agent on IT related matters# Involved and assisted external auditors on IT audit reports. Show less

A Project based company indulged mainly in Building Automation Systems, Security Systems and various IT projects.# Responsible of company and client IT infrastructure# Prepare documentation relating to Tenders# Prepare Project Proposals # Visit clients sites and ensuring compliances to client management and protocols# Involved with Automation project for Malaysia Second Pay TV [MiTV]# Develop, commission and Implement Building Automation System [BAS] programs using… Show more A Project based company indulged mainly in Building Automation Systems, Security Systems and various IT projects.# Responsible of company and client IT infrastructure# Prepare documentation relating to Tenders# Prepare Project Proposals # Visit clients sites and ensuring compliances to client management and protocols# Involved with Automation project for Malaysia Second Pay TV [MiTV]# Develop, commission and Implement Building Automation System [BAS] programs using SAIA PG-5 programming language. Show less