Pravin Panickar Email & Phone Number

Thane, Mh, In

Mumbai Area, India

Mumbai Area, India

Technology used in the ProjectSAP CRM 7.0 Ehp2Key Responsibilities: Worked in SAP CRM Sales,IPM (Intellectual Property Management) & CRM Service.• CRM Functional Consultant for India offshore team for Corp/IPM Project.• Configuration of Roles, creation of new product and other set types and attributes.• Take care of change and enhancement processes in the existing system.• Handle and assign tickets manage the cut-over activities (LSMW) and provide the estimations.• Provide the functional overview of the system and knowledge transfer to the new members in the team.• Involved in the cut-over activity • Solving the incidents as per SLA that is raised by end users. • Maintaining the SLA in incidents solving and weekly status report.• Based on SAP notes providing solutions to the users within the time by raising OSS with SAP.• Reporting every week to business about progressing of CR's and incidents by attending weekly meetings.• Handling the SAP CRM team by acting as a team lead.• Extensively worked in Customizing and Configuring service contracts, I-base management, E-mail Forms, Copy Controls, text profile and status profile.• Working on the middleware queue monitoring for the CRM system and worked on manual data download via Request Load.• Successfully understanding the business requirements from the Business and delivering the same within the targeted time with the help of technical consultant.• Successfully handling the very lengthy change management process followed by the client.• Communicating with the business directly and independently.• Working on the Change Requests (CR’s) based on client’s requirement.

Mumbai Area, India

Responsibilities:1. Project case study.2. Participated in ASIS documentation3. Worked as a system analyst for LA-Technology for their application of V-tiger CRM.Specification – 1. Settings for maintaining organizational structure and organizational data Determination.2. Configuration of Business Partners Setting like Roles, field grouping and Number Ranges.3. Maintained Business Partner Relationship categories.4. Configured partner determination procedure.5. Configuration related to transaction processing.6. Configured action profiles.

• Handling escallation cases & solving them on priority.• Solving customers queries and problems related to credit cards & commercial cards.• Taking customers request for new services related to credit cards.• Taking dispute complaints for any fraudulent transactions.• Following up on high priority cases.• Forwarding leads request for applying for new business cards.• Maintaining the MIS for the team.• Co-ordinating with BDU (Business development unit) & the Product team for any new updates & solving issues related to the product & services

Pgdba, Finance- Banking, Insurance & Investments

Bachelor Of Management Studies, Marketing & Finance

Activities and Societies: Marketing Research For Cafe Coffee day’s Merchandising Products & Advertising Campaign For Cafe Coffee Day. 1.