"Develop an unmatched talent-pool for providing innovative and cost-effective solutions in the realm of Accounting, Book-keeping and Payroll, dedicated to keeping Clients first

Active Directory configuration & Installation windows server 2003,2008,2012,Windows XP & 7,8.1, Windows 10.Office 2003, 07, 10,13,16 Installation & Troubleshooting. Configured Exchange server 2007,2010,2013 Installed & Configured Tally Server Tally ERP 9, N-Computing, Group ID & Group Email ID creation, User ID & Email ID creation.Installation & configured Symantec backup Exec tool. Configuration of Office outlook 2003, 2007, 2010. Blackberry Enterprise Email Activation .Activation of Email ID in Blackberry Enterprise server. Installation. Installation & configuration of FEP Microsoft antivirus. Firewall Devices configuration.Troubleshooting-:Troubleshooting of Microsoft office & outlook related issue. Internet explorer Related issue. Troubleshooting of Email send & received attachment & antivirus spam related issue. Troubleshooting of server 2003 & 2008, windows XP & Windows 7 Operating system related issue. , Troubleshooting network & Internet related issue. Troubleshooting of group policy related issue. Troubleshooting backup & Antivirus related issue. Troubleshooting of Lan & Wan link related issue. Troubleshooting of Desktop & Laptop hardware related issue. Troubleshooting of proxy related issue.Troubleshooting of DNS, DHCP & Exchange server 2003, 2007 related issue.Monitoring -:Monitoring of wan link & routers & network switches. Monitoring of Server Hardware & services. Monitoring of database & system state backup

Sr. Support Engineer ( L2) Job Responsibilities: Handling Users application issue , software installation ,hardware troubleshootingacross India , UAE , Saudi , UK Handling exchange outlook 365 related issue and installation CISCO VPN software ANYCONNECT and TWO-FACTOR troubleshooting Handle vendors and their reports – (Dell , TATA and others) VC connectivity and troubleshooting Network printer installation and troubleshooting Handle switch protocol like - VLAN , ACL,VTP Familiar with network protocol like – Ospf,Rip & Eigrp Handle Remote User’s call for all over INDIA ,MIDDLE EAST ,UK ,Russia ,Singapore Handle Cisco applications like – Cisco IP communicator ,Jabber video Troubleshooting of outlook on I-pad , I-phone and Android Familiar with remote software like – Amyadmin , Microsoft Lync, Team viewer Polycam Phone installation and troubleshooting One drive installation and trouble shooting Good in solving excel and PowerPoint issue Familiar with office 365. Well known with AirWatch application and troubleshooting.