Pravish Kuttickat Email & Phone Number

Ernakulam, Kl, In

Thiruvananthapuram, Kerala, India

Sulthanbathery, Kerala, India

Oversee the operations functions of the hotel, as per the Organizational chart.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Lead all key property issues including capital projects, customer service and refurbishment.Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Deliver hotel budget goals and set other short and long term strategic goals for the property.Developing improvement actions, carry out costs savings.A strong understanding of P&L statements and the ability to react with impactful strategiesClosely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on targetMaximizing room yield and revenue through innovative sales practices and yield management programs.Coordination with HOD's for the execution of all activities and functions.Overseeing and managing all departments and working closely with department heads on a daily basis.Manage and develop the Hotel Executive team to ensure career progression and development.Be accountable for responsibilities of department heads and take ownership of all guest complaints.Provide effective leadership to hotel team members.Lead in all aspects of business planning.Respond to audits to ensure continual improvement is achieved.Corporate client handling and take part in new client acquisition along with the sales team whenever required.Assisting in residential sales as and when required and development with strong sales prospects.Responsible for safeguarding the quality of operations both (internal & external audits).Responsible for Occupational Health & Safety Act, fire regulations and other legal requirements.

Kanha, Madhya Pradesh

Palghat Area, India

Le Meridien, Kochi. Kerala

Thekkady, Kerala

Chennai Area, India

-Assisted in development and implementation of Strategic Plan, Marketing Plan, Budget and goals program so as to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.-Shouldered responsibility of ensuring highest level of guest satisfaction by providing standard quality guest services and amenities; managed functions of all hotel personnel through supervision of Hotel Department Heads.-Responsible for monitoring present and future trends, ensured execution of competitive programs.-Conducted daily inspections and ensured physical facilities are kept in optimal condition by full implementation of preventive maintenance programs and judicious planning and management of Fire Fighting & Engineering.-Responsible for the day to day running of all operational departments in the hotel, through guiding, coaching and mentoring each head of department-Leading by example, and creating an atmosphere with a hunger for success, combined with empowering employee’s and heads of departments.-In conjunction with the General Manager and owners, implement and drive the hotel business plan in the operational departments of the hotel.-Staff development is focused on through regular one to one meetings, together with individual personal development and action plans to ensure agreed objectives are achieved.-Team development and training is key focus to drive team moral and refine technical skills.-Ensuring a high standard of customer service is delivered consistently to all guests through regular monitoring of the Raintree brand standards.-Keep a close watch on the customer feedbackEnsure payroll is controlled closely under consideration of business demand. -Attending the Sales meeting and meeting up with potential new clients to drive business.-Manage costs and support revenue departments to optimise profit conversion and maximise yield to deliver the business plan.

The Park, Allepey. Kerala.

Chief tasks heldPlanning and organising accommodation, catering and other hotel services.Promoting and marketing the business.Managing budgets and financial plans as well as controlling expenditure.Maintaining statistical and financial records.Setting and achieving sales and profit targets.Analysing sales figures and devising marketing and revenue management strategies.Recruiting, training and monitoring staff.Planning work schedules for individuals and teams.Meeting and greeting customers.Dealing with customer complaints and comments.Addressing problems and troubleshooting.Supervising maintenance, supplies, renovations and furnishings.Dealing with contractors and suppliers.Ensuring security is effective.Carrying out inspections of property and services.Ensuring compliance with licensing laws, health and safety and other statutory regulations.

Cochin Area, India

Chief tasks handledMonitoring daily business: sales mix, market segmentation, customer profiles, average room rate, average spend, average room occupancy, average length of stay.In association with the Hotel Sales Manager, maintaining a watching brief of competitor pricing, tariff movements and occupancy levels.To build an effective team and ensure continued improvements in staff through motivation, target settings and reviewsEnsure guest queries and complaints are handled satisfactorily so that total quality guest service is received.To ensure that the front office personnel operate with sales attitude and all personnel are aware of sales opportunities within the hotel with the maximisation of revenue.To ensure that all front office personnel are aware of the room sales/revenue targets and are kept informed of performance results.To ensure high standards of liaison is maintained between the front office personnel and all other departments.To comply with company and governing body Health and safety, Fire regulations and procedures.Selection of new staff through interviewing and participating in recruitment and undertaking regular staff appraisal and making recommendation arising there from to senior management.

London, United Kingdom

Chief Tasks HandledTo build an effective team and ensure continued improvements in staff through motivation, target settings and reviewsEnsure guest queries and complaints are handled satisfactorily so that total quality guest service is received.To ensure that the front office personnel operate with sales attitude and all personnel are aware of sales opportunities within the hotel with the maximisation of revenue.To ensure that all front office personnel are aware of the room sales/revenue targets and are kept informed of performance results.To ensure high standards of liaison is maintained between the front office personnel and all other departments.To comply with company Health and safety, Fire regulations and procedures.Selection of new staff through interviewing and participating in recruitment and undertaking regular staff appraisal and making recommendation arising there from to senior management.

Cochin Area, India

Chief Tasks HandledHandling screening & training of candidates for placing them in various companies.Understanding the clients requirements and co-ordinating the screening & selection of the appropriate candidates.Identifying potential clients/organisations for promotion of consultancy services enabling business development.Client Servicing & key Accounts management, looking after billing, receivables, and providing the feedback loop on headhunting results for high value clients.

Cochin Area, India

The company is providing turnkey solutions across the globe pertaining to Hotel, Hospital and Inventory Packages with an annual turnover of Rs 2 Crores. Chief Tasks HandledSpearheading a team of 14 business development executives for achieving topline profitability and increased sales growth.Driving business growth through development & penetration of untapped market.Regulating the targets for the sales team and ensuring that the same are met.Interacting with various clients for assessing their requirements, providing critical inputs for fine-tuning the software and delivering a complete product.Significant Achievements Bagged the biggest order worth Rs 39.2 Lakhs from The Atom Travels, Mauritius and executed the project in two months of time.

Alleppey Area, India

Chief Tasks Handled Managing the complete front office activities & day-to-day functions.Receiving incoming calls and escalating the same to respective people.Responsible for general office maintenance especially front office area.Attending to the queries & issues of the visitors and ensuring rendering of quality customer services.

Cochin Area, India

Chief Tasks HandledHandling the day to day functioning of the front office.Looking after Customer Care operations & ensuring smooth flow of activities.

Bhm, Hotel Administration

Pre-University

School

Education record