Pravitha Prahaladhan Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

• Responsible for front-office duties on a day-to-day basis. Processing bets and assisting with Customer queries.
• Core duty is to review the total time spent by Customers while gambling in accordance with gambling laws, reviewing anti-money laundering activities and identifying/reporting Customer Fraud.
• One of my core strengths is building relationships with customers and providing excellent customer service.
• Helping customers by demonstrating how to use betting terminals.
• Supporting managers with shop displays and opening/closing activities.
• Client-facing role, reviewing POI, Bank statements and championing customers for safer betting.

Bengaluru, Karnataka, India

• My core objective revolves around safeguarding PayPal and its valued customers against financial risks by executing thorough reviews and vigilant monitoring practices.
• I proficiently evaluate both retail and business clients to proactively counteract potential instances of Money Laundering (AML) and Terrorist Financing (CTF).
• I ensure meticulous Know Your Customer (KYC) and Know Your Business (KYB) verifications by examining identities, financial ownership, transaction histories, and associated accounts. This comprehensive approach aids in.
• My role encompasses adept fraud detection, necessitating a deep understanding of prevailing fraud trends and their occurrence patterns.
• I skillfully employ tools like LexisNexis to ascertain the legitimacy of commercial accounts and individual consumers.
• Through insightful research into consumer behaviours and payment trends, I contribute to the identification and definition of emerging fraud patterns.

Bengaluru, Karnataka, India

• Managed and addressed both customer-based and account-based alerts, conducting comprehensive investigations into transactions within the review period for the Middle East and UAE Transaction Surveillance Unit (TSU).
• Conducted daily monitoring and thorough analysis of banking transaction alerts, triggered by predefined threshold limits. Utilised Detica (NORKOM) anti-money laundering software and ECM (Enterprise Case Management) to.
• Reviewed consumer banking and wholesale banking client accounts, expertly identifying any anomalies or unusual activities indicative of money laundering or terrorist financing.
• Played a pivotal role in providing proactive support to the Transaction Monitoring Unit (TMU) within the respective country, ensuring adherence to Group standards of conduct. This commitment aimed to safeguard and.
• Effectively managed queries with business lines regarding fund sources, customer backgrounds, and transaction activities. Provided informed recommendations on retaining or terminating customer relationships, closely.
• Conducted investigations in strict accordance with established procedures, considering country-specific requirements.

Bengaluru, Karnataka, India

• Demonstrated a commitment to time-sensitive processing of alerts and cases, maintaining exceptional quality standards throughout. Demonstrated prowess in conducting well-grounded and substantiated investigations.
• Employed comprehensive research methodologies, utilising available bank systems, online resources, and databases to ensure accurate and thorough resolution of cases.
• In the retail domain, adeptly handled account maintenance tasks encompassing ownership adjustments, stop payments, KYC updates, pre-authorised transfers, account linking/de-linking, comments management, contact detail.
• Performing risk assessments on clients by applying rigorous KYC (Know Your Customer), KYB (Know Your Business), and SAR (Suspicious Activity Report) protocols.
• Ensuring compliance with US regulations by verifying and updating FATCA (Foreign Account Tax Compliance Act) information.

Bengaluru, Karnataka, India

• Engaged in the resolution of inquiries concerning customer transaction disputes. Demonstrated the ability to grasp customer disputes and conducted meticulous assessments to uncover potential avenues for chargebacks.
• Handled a diverse array of disputes involving chargeback reason codes for both Visa and MasterCard transactions.
• Conducted comprehensive analyses of merchant representations, aiming for optimal outcomes in the resolution process.
• Initiated Pre-Arbitration and Arbitration procedures whenever deemed necessary.
• Executed tasks encompassing pre-processing and post-processing activities, which included sorting, matching, uploading, filing documents, and entering data to support reporting and monitoring objectives.
• Carried out vigilant monitoring and review of transactional data and electronic accounts to proactively forestall potential instances of fraud.

Bengaluru, Karnataka, India

• Application Fraud:
• Within the domain of Retail Banking, engaged in Credit Risk Operations Management and KYC operations, covering various aspects of Fraud Back Office functions.
• Held accountable for conducting comprehensive risk assessments on an individual basis to identify potential fraudsters.
• Led full KYC operations for applicants seeking credit from the client organisation.
• Maintained regular oversight of customer accounts, promptly blocking those identified as fraudulent and taking necessary subsequent measures guided by client directives.Fraud Recoveries:
• Proficiently identified both fraudulent and legitimate transactions, initiating the dispatch of Fraud Confirmation Letters and executing chargeback processes for fraudulent transactions.

Master'S Degree, Food Science

Batchelors Degree, Microbiology, General