Prav (Praveen) Kumar Email and Phone Number

Sr. Business Analyst / Process Analyst Project: Digital Transformation Initiative(s), Upgrade of asset-financing systems from front to back-end applications & RPA creation for leasing solutionsSome of the key highlights/deliverables:• Defined Project scope, milestones, deliverables, and resource requirements since inception to implementation• Created and maintained a prioritized product backlog using MoSCOW prioritization • Defined, Supported, Documented and implemented Change Management Processes as per Change Approval Board (CAB) process• Collaborated with stakeholders to document, and validate user stories using Behavioral Driven Development within cross-functional teams for RPA development, and for upgrade of front to back-end systems• Assisted leadership team in developing strategic plans, PI planning, and identifying emerging issues and trends.• Elicited, Analyzed and Documented requirements, user stories through interviews, document analysis, requirements workshops and process analysis using DMAIC method• Analyzed, Documented and Mapped AS-IS state and TO-BE processes in MS Visio for clearer understanding and signoff from stakeholders• Identified, documented, and implemented compliance process for KYC, CDD, and EDD process as per AML standards and procedures• Designed and implemented KPI Process maps to monitor key performance indicators ensuring alignment with business objectives and targets• Led process design workshops with over 100 team members to understand pain-points, and identify areas for improvement• Conducted impact analysis and solution validation on systems, processes, and people clarifying business impacts for stakeholders• Designed and proposed new process frameworks, enhancing efficiency by 20% and aligning with strategic initiatives • Created 85+ net new and improved existing documentation/process flows to be utilized by cross-functional teams

Fizen Technology – Enterprise IT Management and Services (End Client: DLL/US Clients)Project: SaaS asset-lending platform implementation; Spearheaded business analysis, and quality assurance, with a team of 25+ stakeholders, and $13M budget for COTS application implementation to support loan origination and asset management for a financial institutions in USASome of the key highlights/deliverables:• Spearheaded and successfully implemented COTS application, meeting all business requirements and delivered on time with a budget of $13M budget• Analyzed, and documented current asset management processes and systems comprehensively to identify areas of improvement and recommended potential solutions• Elicited, analyzed, validated and prioritized business requirements, and translated them into functional and technical requirements• Developed and generated insights from key stakeholders, and KPIs to understand challenges and identify gaps through a through data analysis using Power BI• Conducted comprehensive as-is and to-be process analysis to evaluate feasibility and impact on system and processes• Facilitated process analysis and improvement workshops to drive consensus and alignment across all cross-functional teams• Managed requirements traceability matrix for releases, providing daily execution updates to the project manager• Proposed new and modified processes, establishing new measurable KPIs to track success and alignment with business strategic• Conducted, and facilitated extensive requirements gathering workshops with 5 end clients, and multiple stakeholders• Managed change management activities, identifying stakeholder and business risks, impacts, and implement new measure to mitigate those risks• Led Solution demos and reviews with C-level executives, stakeholders and client to scale the solution and obtain signoffs

Business Analyst/Scrum Master Toronto Hydro – Utilities Project: Web/Mobile Application EnhancementsSome of the key highlights/deliverables:• Performed requirements gathering workshops with multiple stakeholders across the organization• Validated, and documented current state processes, identifying risks & opportunities for continuous improvements• Participated in end-to-end implementation planning sessions including issue management, communication plan, and change management with PMO and relevant business stakeholders• Documented 70+ processes to identify end-to-end customer journeys• Gathered, documented, and reviewed requirements, design mock-ups, and wireframes to ensure the product is compliance as per WCAG 2.0 and WCAG 2.1 standards to ensure it adheres to ADODA standards• Facilitated Scrum events such as daily stand-ups, PI planning, sprint planning, sprint retrospective, and sprint review with different teams consisting of a total of 56 members cross-functionally• Created and presented functional and technical diagrams/designs, business presentations, and reports to senior management• Coached and mentored 10 junior business analyst, and quality analysts

Clearbridge Mobile – Web and App Development Firm Project: Web/Mobile Application Development• Led the product development lifecycle for mobile, and web applications, from concept to launch ensuring alignment with business goals and user needs• Led successfully design & discovery sessions with multiple clients with budget ranging from $150k to $750k in mobile application development • Collaborated with cross-functional teams including designers, developers and QA testers to deliver high-quality applications on time, and within budget• Conducted market research and competitive analysis to inform product strategy and identify new opportunities for MVP development• Developed and maintained a prioritized product backlog, using techniques like MoSCOW and Kano models to ensure the most valuable features are delivered first• Facilitated spring planning, daily stand-ups, and sprint reviews, ensuring clear communication and alignment among team members• Created detailed user stores, and acceptance criteria, translating business requirements into actionable tasks for the development team• Worked closely with UX/UI designers to create intuitive and engaging user experiences, conducting usability testing and incorporating feedback into the product • Monitored and analyzed key performance indicators (KPIs) and user metrics to measure product success and inform future iterations• Managed stakeholder relationships, providing regular updates on product progress and gathering feedback to ensure alignment with business objectives• Conducted A/B testing and data analysis to optimize product features and enhance user engagement

Business Analyst / Process AnalystProject: Oracle HCM implementation• Conducted detailed process analysis and mapping for HR workflows, identifying opportunities for automation and process optimization within Oracle HCM framework• Collaborated with stakeholders to gather and document business requirements, translating them into functional requirements specification for the Oracle HCM implementation• Developed and maintained process documentation, including workflow diagrams, SOPs, and user guides, to support the Oracle HCM system• Facilitated workshops and training sessions to educate HR teams and stakeholders on new process and system functionalities• Conducted and customized Oracle HCM modules to meet specific business needs, ensuring seamless integration with existing systems• Created and maintained a comprehensive Requirements Traceability Matrix (RTM) to track progress and alignment of project deliverables• Facilitated change management activities, ensuring minimal disruption to HR operations and high adoption rates of new processes• Identified and mitigated project risks related to process changes, ensuring successful implementation and user acceptance • Collaborated with cross-functional teams to ensure Oracle HCM processes aligned with broader organizational goals and compliance standards• Provided ongoing support and troubleshooting Oracle HCM users, addressing process-related issues and ensuring system reliability• Collaborated with IT and HR teams to ensure smooth data migration and system integration during the Oracle HCM implementation

KPMG – Tax, Audit, Advisory Project: ServiceNow HR Module Implementation, ITSM implementation, Network Monitoring Initiatives, Global Index Indicators, IBS-Outlook Integration• Analyzed, validated, and prioritized requirements to ensure that the necessary information is captured from the relevant stakeholders to address the business needs • Led the end-to-end implementation of the ServiceNow HR module, ensuring alignment with business processes and organizational objectives • Conducted detailed process analysis and mapping for HR workflows, identifying opportunities for automation and process optimization within the ServiceNow HR framework• Managed and analyzed key performance indicators (KPIs) to assess the effectiveness of implemented processes and make data-driven recommendations• Developed and maintained process documentation, including workflow diagrams, SOPs, and user guides, to support ServiceNow HR System• Managed and implemented Requirements Traceability Matrix for the release and updated project manager on daily execution of tasks • Led requirements gathering sessions, including leading discussions to elicit requirements, process mapping and translating business needs into technology requirements and ensuring all key stakeholders are engaged• Created, and maintained RACI matrix clearly articulating communication to and involvement of the business team for change and incident management• Led process development and system requirements gathering session for incident, problem, change and CMDB for ITSM in Service-Now• Conducted GAP analysis to identify discrepancies between current IT service management processes and desired future state, recommending solutions to bridge gaps

M-Consulting – Multiple Clients -Project: P&C, Guidewire ImplementationProject Tasks:• Collaborated with cross-functional teams to gather, and document business requirements translating into functional specifications for Guidewire policy center implementation• Conducted comprehensive process analysis and mapping to identify opportunities for process optimization and automation within Guidewire framework• Gathered and documented functional requirements for Guidewire PolicyCenter to support risk assessment and premium calculation workflow• Documented end-to-end workflow for policy issuance, including application review, underwriting and policy documentation generation• Performed GAP analysis to identify discrepancies between current processes and the desired future state, recommending solutions to bridge the gaps• Ensured compliance with industry standards and regulatory (FSRA) requirements throughout implementation process• Documented requirements for policy changes, renewals, and cancellations to be supported by the Guidewire system• Analyzed current state of claims reporting and investigation processes to identify pain points and opportunities for streamlining Guidewire ClaimCenter• Maintained comprehensive documentations of all business processes, requirements, and system configurations for future reference