Praveen N. Email & Phone Number

Singapore

Spearhead the integration of service excellence into product management strategies for increase in customer satisfaction and product adoption.Collaborate closely with engineering, UX/UI, and support teams to design and implement customer-centric features to reduce support tickets and enhancing first-contact resolution.Conduct market analysis/ research to position our products as industry leaders in service innovation.Manage and mentor cross-functional teams, fostering a culture of continuous improvement and customer focus for better product performance and user engagement.Implement KPIs to monitor service effectiveness, using data-driven insights to refine product offerings and optimize the overall customer experience.

Singapore

Singapore

Collaborated with clients to gather requirements and develop tailored interior design solutions. Successfully managed and delivered projects in partnership with contractors and suppliers, including: ∙ Renovation of a 4-room public housing unit (90m²) ∙ Office space renovation project (500m²)

Singapore

Notable Projects:i. Nim Collection Phase 3 (Completed)∙ Delivered design and documentation for 132 units of 3-storey landed terrace houses, spanning 16 different types.∙ Managed design and documentation for three housing types (valued at S$2-4 million each) and a Sales Gallery (S$6 million).∙ Independently coordinated with consultants and suppliers to ensure high design quality.ii. Jurong East Nursing Home & Polyclinic (Design Development Stage)∙ Contributed to the design of a 9-storey combined nursing home and polyclinic, valued at over S$100 million.∙ Designed and presented the polyclinic interiors (36,425m²) to the client.iii. Chancery Grove (Schematic Stage)∙ Conducted a feasibility study to assess options between refurbishing an existing plot of 33 terrace houses or reconstructing 29 terrace units (250m²-300m² each).

Singapore

Notable Projects:i. House N (Completed)• Delivered design and documentation for key interiors and external spaces of a 3-storey Good Class Bungalow, valued at S$15 million.• Independently coordinated with consultants and suppliers to ensure project success (3000m²).

Taught class of 40 students on parametric software such as rhino, grasshopper and bumblebee.

Singapore

Developed a design proposal & feasibility report for a sports park. Studied and proposed multiple facade options for Singapore Chinese Cultural Centre.

Singapore

Prepared design concept presentations to Client

Singapore

Part of a major research project that involved recording human behaviours when using common spaces in local public housing estates.

User Experience Design And Immersion Course

Notable Projects: i. Sephora Mobile App Design • Led a team of 4 designers as Project Manager • Improved Sephora’s in-app gamification.

Master Of Architecture (M.Arch.) Honours, Architecture

Activities and Societies: Tembusu College Residential Programme, Vice President of The Architecture Society

Planning & Design With Water For Sustainability

Urban Planning Focused Summer School Program

Master Of Architecture (M.Arch.) Student Exchange Programme, Architecture

A-Levels

Activities and Societies: National Debating Team