As a Product Manager for an automation platform, drove customer adoption and utilization of Cisco products and technologies by defining use cases, developing product feature roadmaps and leading the development of out-of-box use case solutions addressing customer challenges.• Transformed the deployment of new architecture for a global retail network, leading the transition from traditional WAN to Cisco Catalyst SD-WAN across 1000s of sites with CX developed automation use cases focused on accelerated business outcomes - improving scalability and time-to-market.• Developed and executed product roadmaps using orchestration and automation technologies, streamlining the migration to controller-based architectures, accelerating deployment times, and operational efficiencies with day one and day two use cases by leveraging controllers APIs and workflow orchestration.• Drove over $20M+ in revenue by demonstrating automation use cases from concept to pilot deployments and guiding Customer Experience (CX) teams through full-scale production adoption.• Optimized reliability and reduced time-to-market by collaborating with CX engineering and business units to ensure product maturity and integration into customer environments. • Delivered comprehensive knowledge transfer to customer network operations teams with an audience of 60+ network operators, ensuring successful handover and long-term operational success.

As a Product Management Architect for Automation portfolio, Collaborated with key stakeholders providing expert insights for the Customer Experience portfolio, including the consideration of cross-architecture offerings, understanding customer requirements, market dynamics, and technology roadmaps. Designed and developed new solutions, leveraging automation and orchestration technologies to improve service delivery efficiency.• Defined cross-architecture solutions for Cisco's Customer Experience (CX) portfolio, directly addressing customer challenges and improving delivery efficiency through automation and orchestration technologies.• Forged strategic relationships with Intent-Based Networking (IBN) stakeholders across CX and business units, aligning product vision and roadmaps with customer needs.• Identified and resolved field challenges in CX delivery, conceptualizing automation use cases that improved service offerings and enhanced customer satisfaction. • Leveraged SD-WAN delivery data to recommend innovative automation strategies, optimizing customer transitions to controller-based architecture.• Created product requirements document (PRD) detailing functional specifications, workflows, and user stories leading to development of solutions accelerating Cisco Catalyst SD-WAN rollout and adoption of new technology.

Architected solutions in Software Integration and Orchestration (SIO) and Cloud and Network Services (CNS) groups within Advanced Services organization, defining functional requirements for network services provisioned using orchestration & automation and service delivery for large strategic Cisco Customers.• Oversaw the development of network services automation for a major financial services client, documenting functional requirements and integrating processes with ITSM platforms to ensure seamless orchestration and service management.• Defined automation workflows for network configuration changes, integrating with ITSM for change approval and execution, significantly reducing manual intervention and operational risks.• Pioneered the integration of Cisco Managed Services Monitoring Platform (CMSP) for proactive network management during critical change windows, enhancing system uptime and reliability.• Led pre-sales and deployment of automation use cases for major cloud infrastructure providers, including developing network programmability workflows for Cisco ACI and Cisco UCS Director, driving operational efficiency and agility.• Architected hybrid cloud solutions for a leading financial services Customer and a leading cloud technology company, integrating AWS and private cloud infrastructures to deliver scalable IaaS solutions.• Designed and implemented automation use cases for legacy and virtualized data centers, enabling provisioning and decommissioning of network services, and enhancing operational flexibility.• Designed and deployed private cloud automation services for government and large enterprise clients, driving innovation through scalable automation solutions in high-demand environments.

Provided expert consulting services to Network Consulting Engineers (NCE), Sales, and Field delivery teams for medium-to-large customer engagements, designing and incubating new service offerings aligned with both technical and business objectives in Cisco Advanced Services (AS).• Designed and deployed a NGDC for a global financial services company, consolidating over 2,500 physical servers onto Nexus-based infrastructure with advanced virtualization technologies, optimizing data center performance and scalability.• Led a strategic consulting initiative with domain subject matter experts (SMEs) to define the future-state technology architecture, aligning customer IT initiatives with globalization, standardization, cloud readiness, and business expansion goals.• Accelerated the adoption of Cisco's Network Analytics solution in Japan theater, leading successful pilots under the Smart Services program, increasing subscription business engagement, and expanding customer utilization and adoption of Cisco services.• Developed comprehensive solution designs, deployment plans, and test case documentation to support the execution of Data Center (DC) and Cloud architecture projects, ensuring seamless integration and high performance.• Led Cisco Advanced Services delivery for a major financial services client, supporting their trading hubs across the Asia-Pacific region under AS subscription services, driving enhanced network reliability and performance.• Conducted consultative technical sessions and delivered periodic quarterly business reviews (QBR) to key stakeholders reviewing the business value and outcomes realized quarterly with AS Network Optimization Services (NOS).

As a manager, the position required leading a team to deliver professional services to enterprise and service provider customers in network technologies, data center technologies, security, network management, performance optimization and operations engineering.• Led the design and operations of large-scale networks and managed network strategy and design efforts for clients in major market segments.• Transformed the service offerings in Accenture Cisco Business Group (ACBG) by developing service offerings and methodologies addressing business challenges using Cisco technology and Accenture services.• Mentored and supervised a team providing guidance to meet their professional and career objectives.• Worked on consulting projects for Cisco AS leading and managing a team of consultants delivering optimization engineering services for global enterprise customers.• Adapted Accenture delivery methodologies for consulting engagements driving productivity, efficiency and quality.