Pravriti Sharma Email & Phone Number

ACCOUNT MANAGEMENT & BUSINESS GROWTHNurture strategic relationships with key customers in the BFSI sector at multiple-levels . Ensured Y-o-Y growth in business retention as well as scaling of new AMC business.Generating new leads for business team by cross selling & up-selling business offerings of software products & banking consultancy. Developed strategic plans for business during volatile circumstances and ensured that the bottom lines are not affected.Spearheaded on developing internal Customer Relation Management (CRM) tool and worked on monitoring customer experiences & interactions on the same. ESCALATION & NEGOTIATIONSIndependently handled business negotiations for various banks & financial institutions. Shouldered customer escalations and provided quick redressal in challenging situations by collaborating with internal teams and senior management.Collaborated with other team stakeholders to resolve client issues.TRAINING & CLIENT ENGAGEMENT100+ client awareness training done over the last 6 years.Conducted client meetings across 120+ client institutions in India to boost client engagement and improve brand awareness of the company & their products.Strategic planning done every quarter to touch upon clients PAN India. Maintained a balance relationship with clients and enhanced their customer experience while maintaining APT's interest. ALLIANCES Liasioned with Regulatory authorities like FEDAI, SEBI, AMFI etc to extend partnership for mutual business and relationship growth.Identify, develop, secure and maintain alliances via outsourcing partner relations in relevant product / service areas.LEADERSHIP & TEAM MANAGEMENT Collate reports & statistical data for performance, compliance and quality in a way that gives management a holistic view of the function & operations. Effectively communicate organization’s vision, mission, goals and objectives and the team expectationsMotivate & inspire team membersMentor, train and develop team members to out-performActively participate and positively contribute in Management Meetings / Committee Meetings and Process improvement for the FunctionPrioritize multiple responsibilities, balancing client deliverables as well as internal obligations

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  Thadomal Shahani Engineering College 32Nd Road Tps Iii Bandra Mumbai 400 050

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