Prawar Gupta Email and Phone Number

• Seasoned Professional with vast experience in Telecom BSS and Contact Centre solutions.• Expertise in defining End to End solutions, Business Process Modelling, Defining Functional Requirements, High level solution design. • Strong Pre-sales experience, expertise in preparing RFP responses, preparing technical proposals, competitor analysis and analysing emerging trends.• Strong Telecom BSS knowledge, TM forum Certified business development manager.• Worked Extensively onsite and possess perspective in various markets i.e. Asia, Europe, Latam, Africa and from offshore worked with 50+ clients.• Strong knowledge on various CRM modules i.e. Product Catalogue, Acquisition Sales, Customer Care, Inventory Management, Dealer/Partner Commissions, Trouble Tickets, MNP, Knowledge base systems, Order Management.• Strong experience in defining ChatBot, VoiceBot E2E solutions. • Performed various studies on contact centre domain as Improving contact centre effectiveness with social media integration, text analysis, speech analysis, Virtual assistants, Voice biometrics.• Have worked in Telecom and Banking domains.• Certified Professional in "Business Analytics and Intelligence" from IIM Bangalore. Possess core knowledge of Hypothesis testing, Data sampling, Story Telling, Regression, Classification, Markov Chains, Linear Programming and Goal Programming in Operations Research and Six Sigma.• Effective Team-Handler with tactical ability in striking perfect coordination with all involved stake holders to ensure smooth operations.• Motivated, goal-oriented with excellent communication and problem solving skills.• Have participated in recruitment, CSR, Mentorship and various other corporate initiatives.