Prawar Gupta work email
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Prawar Gupta personal email
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• Seasoned Professional with vast experience in Telecom BSS and Contact Centre solutions.• Expertise in defining End to End solutions, Business Process Modelling, Defining Functional Requirements, High level solution design. • Strong Pre-sales experience, expertise in preparing RFP responses, preparing technical proposals, competitor analysis and analysing emerging trends.• Strong Telecom BSS knowledge, TM forum Certified business development manager.• Worked Extensively onsite and possess perspective in various markets i.e. Asia, Europe, Latam, Africa and from offshore worked with 50+ clients.• Strong knowledge on various CRM modules i.e. Product Catalogue, Acquisition Sales, Customer Care, Inventory Management, Dealer/Partner Commissions, Trouble Tickets, MNP, Knowledge base systems, Order Management.• Strong experience in defining ChatBot, VoiceBot E2E solutions. • Performed various studies on contact centre domain as Improving contact centre effectiveness with social media integration, text analysis, speech analysis, Virtual assistants, Voice biometrics.• Have worked in Telecom and Banking domains.• Certified Professional in "Business Analytics and Intelligence" from IIM Bangalore. Possess core knowledge of Hypothesis testing, Data sampling, Story Telling, Regression, Classification, Markov Chains, Linear Programming and Goal Programming in Operations Research and Six Sigma.• Effective Team-Handler with tactical ability in striking perfect coordination with all involved stake holders to ensure smooth operations.• Motivated, goal-oriented with excellent communication and problem solving skills.• Have participated in recruitment, CSR, Mentorship and various other corporate initiatives.
Tech Mahindra
View- Website:
- techmahindra.com
- Employees:
- 147848
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Solutions ArchitectTech MahindraBengaluru, Ka, In -
Product AnalystSequoia Oct 2022 - Present -
Senior Solutions ArchitectHuawei Technologies Nov 2016 - Oct 2022 -
Solutions ArchitectHuawei Technologies Aug 2011 - Nov 2016 -
Member Of Genesys Coe (Center Of Excellence)Tata Consultancy Services Jan 2010 - Aug 2011Bengaluru Area, India -
Ivr Subject Matter ExpertLloyds Banking Group 2007 - 2009Manchester, United Kingdom -
Ivr And Cti Developer For Bank Of AmericaBank Of America Oct 2005 - Jul 2007Bengaluru Area, India
Prawar Gupta Skills
Prawar Gupta Education Details
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Business Analytics And Intelligence -
Computer Science
Frequently Asked Questions about Prawar Gupta
What company does Prawar Gupta work for?
Prawar Gupta works for Tech Mahindra
What is Prawar Gupta's role at the current company?
Prawar Gupta's current role is Solutions Architect.
What is Prawar Gupta's email address?
Prawar Gupta's email address is pr****@****ail.com
What schools did Prawar Gupta attend?
Prawar Gupta attended Indian Institute Of Management Bangalore, M.b.m. Engineering College, Jodhpur.
What skills is Prawar Gupta known for?
Prawar Gupta has skills like Ivr, Contact Centers, Cti, Requirements Analysis, Solution Architecture, Sdlc, Business Analysis, Unix, Integration, Oracle, Workforce Management, Sql.
Who are Prawar Gupta's colleagues?
Prawar Gupta's colleagues are Abhilasha ., Daniel Paul, Raviteja Marasu, Mohd Salman Ilyas, Neha Nanda, Senthil Ganesh K, Divya Mishra.
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