Prayag Shah Email & Phone Number

Germantown, Md, Us

Rockville, Maryland

- Evaluating, developing and maintaining data networking and telecommunications systems (hardware and software) for Dataprise clients.- Troubleshooting connectivity and other networking problems.- Developing design standards and best practices to enhance overall system performance.- Planning and conducting installations, transitions, conversions and cutovers of network components and capabilities.- Deploying and supporting network security solutions (Firewalls, IPS/IDS, VPN) to protect network perimeter and provide secure access to internal resources.- Analyzing network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, andthroughput), troubleshoot problems and recommend procurement, removals, and modifications to network components.- Coordinating requirements with users and suppliers.- Conducting network and security assessments to troubleshoot and optimize network performance and design.

Rockville, Maryland

• Taking ownership of customer incidents and requests by providing telephone, remote and email support.• Solve issues with first call resolution for computer hardware and software problems through troubleshooting.• Responsible for the administration of User account in Active Directory, creating Active Directory user accounts and distro groups, creating user accounts in Office365, configuring and Imaging workstations, syncing mobile devices. • Provide technical support for Microsoft Office Applications and Microsoft Office 2007-2013.• Provide Level-1 Networking & Monitoring Support using platforms such as Sitescope, Logic Monitor, and Kaseya.• Provide Networking assistance with variety of Connectivity related issues. • Perform configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers on Terminal/Citrix Servers, Printer Servers and Office365.

Ut Arlington Libraries

• Gate-Count, floor checks and report findings. Oversee thousands of patrons and assist them with the questions regarding the university and the library in general.• Assist patrons in getting in the building.• Helping patrons with checking-out books and laptops.• Assist patrons in printer jam and scanning and various other duties as assigned by the supervisors.• Exemplary Student Assistant Performance Review for each semester. • Received Award of Merit-2015 for Exemplary Student Assistant.

Master Of Science (Ms), Electrical Engineering, 3.6/4.0

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering, 3.7/4

Activities and Societies: Core Member at Student Technical Association 'Saffrony, SAJAG (NGO to help injured birds)

Science Stream