Prayer Babekr Email & Phone Number

Richmond, Va, Us

Mountain View, California, Us

Conducted interviews with key stakeholders, customers, and end users to elicit information on business processes and user requirements. Used data insights to identify trends and improve team performance Adopted different Agile frameworks to drive the business processes across the cross-functional teams to deliver quality products Led and participated in all phases of SDLC (Design, Development, Testing {Unit Testing, System Integration Testing, UAT} and deployment from Sandbox to Production). Used integration tools and software to integrate data from different sources to Salesforce. Setup, created, and managed Users, Roles, Groups and granted access according to Profiles, Sharing Rules and Permission sets. Ensure Data integrity, and use data profiling methods to mine and data using different Data Management tools such as Data Import Wizard, Workbench, Dataloader.io

- Manage a tax, accounting, and payroll firm serving personal and small business clients.- Integrated advanced software tools like Drake Software to deliver precise and efficient tax preparation services.- Utilized Salesforce CRM techniques to track client progress, automate reminders, and enhance service quality.- Designed and executed marketing strategies, including social media outreach and community partnerships, driving significant client acquisition and retention.- Provided personalized financial consulting, empowering clients to make informed decisions for long-term success.

Boca Raton, Us

Work with Salesforce platform enhancements, technical documentation, configuration changes such as: Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.

Durgapur, West Bengal, In

🔸 Collaborated closely with an experienced Salesforce team, honing hands-on skills and gaining valuable insights into optimizing business processes within the Salesforce ecosystem.🔸 Administered and maintained the Salesforce CRM platform, ensuring user management, security settings, and data integrity to support seamless operations.🔸 Gathered and analyzed business requirements from cross-functional teams, translating them into actionable technical solutions and enhancing Salesforce functionalities.🔸 Conducted comprehensive data analysis, delivering insightful reports and dashboards to management, empowering data-driven decision-making.🔸 Assisted in implementing Salesforce configuration changes, workflows, and automation, streamlining business processes and enhancing overall efficiency.🔸 Provided end-user training and support, facilitating smooth adoption and utilization of Salesforce across the organization.🔸 Collaborated with the development team to test and validate customizations, ensuring alignment with business requirements and best practices.🔸 Stayed updated with the latest Salesforce features, releases, and industry trends, proposing innovative solutions and improvements to enhance system performance.

Woonsocket, Ri, Us

Bachelor'S Degree, Psychology

Associate'S Degree, Science